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Senior Director of Customer Service Transformation
Job in
Bridgewater, Plymouth County, Massachusetts, 02324, USA
Listed on 2026-08-22
Listing for:
MetLife
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Met Life's Retirement & Income Solutions team seeks a customer-focused, technology-forward service leader to transform the COLI/BOLI client service organization and enable associates through AI-enabled capabilities.
The role partners with IT, Product, Sales, Legal, Compliance, Actuarial, Finance and Operations to deliver high-quality service, manage risk, and drive change in a regulated environment. Hybrid work with strong leadership expectations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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