Director, Commercial Platforms & Customer Capabilities

LOCATION:

Bridgewater (preferred) or Westchester

REPORTS TO:

Sr Director Commercial Capabilities Development, Customer Experience & Solution Selling

DIRECT REPORTS: 6

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference.

Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Shape how Ingredion connects commercial strategy, customer needs and technology at global scale.

• Shape commercial capability strategy – Define the multi-year vision, roadmap for Ingredion’s commercial platform portfolio, translating enterprise priorities into scalable capabilities, operating requirements, investment cases and a sequenced plan for growth.
• Product management and portfolio governance – Establish disciplined product and portfolio practices that focus on measurable business value, including clear product vision, discovery, roadmaps, requirements, release planning, lifecycle decisions and defined ownership.
• Advance CRM and customer platforms – Guide the global business strategy and governance for CRM and commercial platforms, creating consistency and greater value across customer, sales and service workflows.
• Scale knowledge, AI and automation – Translate priorities from Customer Experience and business priorities into scalable knowledge, self-service, transactional, service and automation capabilities, enterprise knowledge that simplify work, improve decisions and enhance the customer experience.
• Orchestrate portfolio investment and delivery – Lead transparent prioritization, funding recommendations and portfolio trade-offs, resolving cross-product dependencies and balancing global standards with justified regional needs.
• Develop a high-performing team and strong partnerships – Inspire, coach and grow a global multidisciplinary team across platform management, product ownership, business analysis and knowledge, while building the cross-functional relationships needed to move priorities from strategy to delivery.

• A bachelor’s degree or equivalent relevant experience; an MBA or advanced degree is an advantage.
• Significant leadership experience in B2B commercial platforms, CRM, digital product management or commercial transformation within a global, matrixed organisation.
• A track record of shaping multi-year product or platform strategies, investment cases, governance and portfolio decisions.
• Strong product-management skills and the ability to translate business needs into clear workflows, roadmaps, requirements and outcomes.
• Experience leading teams and influencing senior stakeholders across functions, regions and technology partners.
• Working knowledge of Salesforce ecosystems, customer and service platforms, enterprise knowledge, generative AI, intelligent search or automation.

• Commercially minded – You connect technology choices to customer value and business growth.
• Enterprise-focused – You create clarity, alignment and shared ownership across a complex organisation, pro-actively engaging with stakeholder across different functions and regions.
• People-centred – You set direction, develop talent and build an inclusive, high-performing team.
• Decisive and structured – You bring discipline to priorities, investment, risk and delivery.
• Curious and responsible about AI – You balance…