Technical Launch & Systems Manager BOWTIE OS​/Automotive DMS

Job Description

BOWTIE OS is a modern dealership operating system built to bring sales, CRM, inventory, appraisals, desking, F&I, service, parts, recon, detail, reporting, customer communications, and dealership operations into one platform.

The application is already built and is being launched at Bridgewater Chevrolet, our pilot store. We are not looking for someone to build a new application from scratch. We need a technically strong, highly organized person who can learn the platform deeply, work beside dealership leadership, troubleshoot production issues, validate workflows and data, coordinate integrations, test fixes, and keep the launch moving when leadership is occupied.

This person will become the technical operating owner for BOWTIE OS inside the dealership. You will work directly with the founder, real dealership users, external vendors, and AI-assisted engineering support to diagnose issues, define requirements, test changes, and make sure the system works correctly in the real world.

You will be taught how the dealership runs. Your responsibility is to turn that operational knowledge into clean system configuration, data rules, testing plans, issue reports, and verified day-to-day workflows.

This is an on-site/hybrid role based around Bridgewater, Hillsborough Township, and Princeton, New Jersey. Regular in-person work at Bridgewater Chevrolet is required.

What you will own

Learn and become the day-to-day technical owner of BOWTIE OS across CRM, sales, desking, inventory, appraisals, F&I, service, parts, recon/detail, reporting, users, permissions, and integrations.

Investigate production issues using browser tools, application logs, Vercel logs, Supabase data, API responses, error messages, user reports, screenshots, and repeatable test cases.

Work with AI-assisted development support to diagnose issues, validate proposed fixes, test branches, and confirm that releases solve the problem without breaking other workflows.

Operate and troubleshoot the BOWTIE OS technology stack:
Type Script, React, Next.js, Supabase, PostgreSQL, Vercel, Git Hub, APIs, webhooks, authentication, user permissions, and third-party integrations.

Create clear, detailed bug reports with exact reproduction steps, affected user/store/record, expected result, actual result, screenshots, logs, and business impact.

Verify new releases in staging and production through defined acceptance testing before workflows are put in front of dealership teams.

Configure and maintain users, roles, permissions, store settings, workflow settings, templates, communication rules, and operational dashboards.

Validate that customer, vehicle, inventory, repair order, deal, status, reporting, and integration data is correct and consistent across BOWTIE OS and connected systems.

Work directly with dealership leadership to map, test, and improve the full deal lifecycle from CRM and desking through F&I, delivery, lender funding, Dealer track DMS, accounting finalization, commissions, and exception handling.

Help establish the correct rules for deal status transitions, required data, audit events, integration fields, funding controls, accounting handoffs, and finalization.

Coordinate technical follow-up with Dealer track, DMS, F&I, CRM, integration, telephony, email, payment, and other software vendors as needed.

Maintain a visible launch command center that tracks issues, severity, owner, workaround, next action, release status, and verification result.

Train and support dealership users on BOWTIE OS workflows after those workflows are tested and approved.

Document system behavior, workflows, test cases, operating procedures, configuration decisions, data definitions, release notes, and known workarounds.

Help create the repeatable technical…