Summer Customer Relations Specialist

Please see Special Instructions for more details.

For additional information about this position or for a status update of your application, please contact:
Emily Cox
e3cox

Title:

Summer Customer Relations Specialist

University Events (UE) follows university priorities to plan, support, and execute meetings, events, and programs on campus. UE provides a high level of customer service to event sponsors while managing limited space and other resources in service of the University mission.

The Customer Relations Specialist serves as a representative of the university and a paraprofessional as an extension of UE staff. They are the first contact to the office who receive all guests and calls to the department, assist in routine duties common to office operation as well as work on other projects as assigned.

• Serve as the first point of contact for all on‑campus and external sponsors.
• Answer the main office phone line, communicating effectively with all callers, guests, and staff using proper language.
• Triage all inquiries effectively.
• Act as the liaison between the inquirer and appropriate staff member, relaying accurate information and forwarding messages as appropriate.
• Ensure urgent matters are directed to appropriate staff promptly and accurately.
• Assist staff with general clerical duties, including typing, copying, and scanning.
• Learn and effectively troubleshoot issues with Virtual EMS, the web‑based reservation system, and EMS, the event management database.
• Deliver and receive time‑sensitive documents and items around campus.
• Perform miscellaneous office tasks and special projects as requested.

Candidates must have a positive, professional attitude, willingness to learn, and excellent communication, problem‑solving, and interpersonal skills.

They must possess the ability to adapt to a diverse work environment, work well under pressure, work autonomously as well as part of a team, and follow written or oral instructions.

Previous customer service and/or office experience and familiarity with the campus is preferred.

Typical office clerical and phone work.

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E‑Verify employer.

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy‑related condition or any other characteristic protected by law.

$17

Required fields are indicated with an asterisk (*).

• * Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits?
  • Yes
  • No
• * Have you ever worked on campus before?
  • Yes
  • No
• * Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times.

  (Open Ended Question)