Customer Service Representative

Customer Service Representative
Posted by Creative Financial Staffing

Our client, a well-established distribution company, has partnered with Creative Financial Staffing to identify a Customer Service Representative to join their team in West Bridgewater, MA.

• Comprehensive training and mentorship from a seasoned team
• Direct executive visibility in a department focused on succession planning
• High-impact role with significant room for growth and skill development
• Opportunity to shape team culture and bring fresh perspective
• Business-critical support to customer accounts and operational continuity

• Own day-to-day communication with assigned customer accounts, proactively managing open orders, deliveries, and any changes
• Ensure accurate and timely follow up on all customer requests via phone and email, maintaining positive relationship management
• Act as liaison with internal departments to resolve service, shipping, and production issues to achieve delivery commitments
• Maintain accurate records and manage document filing to support learning and customer familiarity
• Contribute ideas and collaborative support for continuous process improvement and team effectiveness

• Demonstrated comfort and professionalism in phone and written communication
• Track record of reliability, stability, and willingness to learn in a business environment