Dispatch​/Customer Success Coordinator

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Full Time CLERICAL BOUND BROOK, NJ, Bridgewater, NJ, US

30 days ago Requisition

Salary Range: $20.00 To $22.00 Hourly

Northeast Power Dry is seeking a dependable, organized, and customer-focused Customer Success Coordinator
to coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.

Founded in 1986, Northeast Power Dry is a leading restoration and reconstruction company serving residential and commercial customers throughout New Jersey and the surrounding region. We specialize in water damage mitigation, mold remediation, fire and smoke restoration, reconstruction, and emergency response services.

Our mission is to restore not only properties, but peace of mind, by delivering exceptional service with integrity, urgency, and craftsmanship. We invest in our employees through training, promote from within whenever possible, and foster a collaborative culture built on teamwork, accountability, and continuous improvement.

• Training
  
  Schedule:
  
  Monday–Friday, 7:00 AM–4:00 PM
• Regular
  
  Schedule:
  
  Evening shift, 3:00 PM–11:00 PM
• Overtime and some holidays as needed
• Schedule is subject to change based on business needs.

As a Customer Success Coordinator, you will help oversee and coordinate the daily schedules of our Project Managers and Production Team. You'll serve as an important link between customers, technicians, and internal departments to ensure jobs are scheduled efficiently and customers receive timely updates.

Key responsibilities include:

Manage and support the daily work schedule for approximately 10+ production team members

Schedule and dispatch technicians, work crews, equipment, and service vehicles

Maintain the production planner and proactively fill scheduling gaps caused by cancellations or rescheduling

Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic location

Monitor production schedules and routes throughout the day

Maintain accurate attendance rosters for technicians and helpers

Coordinate vehicle and equipment movement

Answer customer calls promptly and assist with scheduling

Provide customers and internal departments with timely job updates

Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently

Update job tickets and internal records as needed

Identify scheduling, productivity, or communication concerns involving the Production Team or Call Center

Escalate concerns requiring additional attention to the Department Manager or Area Management

High school diploma or GED required

Previous dispatching or scheduling experience preferred

Ability to work 3:00 PM–11:00 PM
, weekends 7:00 AM–4:00 PM
, overtime as needed, and some holidays

Strong listening and communication skills

Positive and professional attitude

Punctual, dependable, and reliable

Highly organized and detail-oriented

Comfortable working in a fast-paced environment

Ability to manage multiple priorities and quickly switch between tasks without sacrificing accuracy

Strong time-management and prioritization skills

Ability to prioritize work based on customer and service demands

Familiarity with—or the ability to quickly learn—local streets, highways, cities, and towns

We…