Senior Manager, Patient Liaison Team

With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical company, listed on the Italian stock exchange, with over 4,500 employees and turnover of over Euro 2bn. We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe who we serve.

We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries. At Recordati, our mantra is simple. We’ve always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege. Whether that is for common diseases or the rarest – we want to give people the opportunity to be the best version of themselves.

This drive will never stop. Together, we will always be reimagining tomorrow – with new ideas, new technologies and new innovations to fight diseases. Recordati. Unlocking the full potential of life.

Recordati Rare Diseases, Inc. (RRD) develops high-impact therapies for rare diseases, focusing on providing treatments to underserved communities in the U.S. Our mission is to mitigate the impact of rare diseases through increased awareness, better diagnoses, and improved treatment access in endocrinology, metabolic, hematology and oncology franchises. RRD is dedicated to fostering a dynamic work environment that promotes professional growth and a significant impact on patients’ lives.

Reports To:

Sr. Director, US Patient and Payer Access
Direct Reports:
None
Areas Managed:
Patient Support and Education

The Senior Manager, Patient Liaison Team, leads a team of experienced Patient Liaisons across North America. This role is accountable for ensuring opted in patients receive high-quality support throughout their treatment journey. The Senior Manager provides training, coaching, development, and operational guidance to the Patient Liaison team, ensuring consistency, compliance, and patient focus across the US. This role emphasizes hands‑on leadership, functional execution, and building strong cross‑functional partnerships.

Team Leadership & Development

• Lead, coach, and develop the Patient Liaison team, fostering a culture of accountability, collaboration, and continuous improvement.
• Provide guidance and mentorship to team members with varied levels of experience, ensuring consistent professional development.
• Conduct regular performance check‑ins and feedback, aligned to company values and objectives.
• Develops and conducts training for Patient Liaison team for company meetings and throughout the year.

Patient & Caregiver Engagement

• Ensure the Patient Liaison team delivers consistent, high‑quality support to patients and caregivers throughout their treatment journey.
• Oversee team activities to ensure compassionate, compliant, and effective patient interactions across therapeutic areas.
• Establish best practices and standard operating procedures that enhance patient engagement and satisfaction.

Cross‑Functional Collaboration

• Serve as the primary liaison between the Patient Liaison team and internal stakeholders including Commercial, Market Access, Medical Affairs, and Compliance.
• Represent patient perspectives in internal meetings, contributing insights to improve strategy and execution.

Operational & Strategic Management

• Develop and implement team goals, objectives, and metrics aligned to broader business priorities.
• Manage team operations to ensure correct territory alignments and implement technology enhancements.
• Monitor patient trends and field insights, providing leadership with actionable recommendations.
• Maintain oversight of program documentation, data integrity, and reporting for leadership and compliance purposes.

Compliance & Risk Management

• Ensure all team activities comply with company policies, industry standards, and local, state, and federal regulations.
• Partner with Compliance and Legal to proactively identify risks,…