Manhattan​/McLeod AMS​/TMS Support Lead - Manager

About the Role

As a TMS/AMS Support Lead, you will play a critical role in ensuring stability, performance, and continuous improvement of Transportation Management System (TMS) applications. You will be a key contributor within the Application Support and Enhancement team, partnering closely with business stakeholders, technical points of contact, and cross-functional teams to deliver reliable production support and impactful operational enhancements.

In this onsite Support AMS/TMS Lead role, you will oversee end-to-end application support services at the client location. Acting as the primary point of contact for all production support activities, you will ensure service excellence through effective communication, SLA adherence, and collaboration with offshore teams.

Key responsibilities include:

• Serving as the single point of contact for all AMS and application support operations onsite.
• Leading Incident, Service Request, Problem, and Change Management processes aligned with ITIL standards.
• Managing major incidents, driving root-cause analysis, and implementing preventive or corrective actions.

We believe a hybrid model empowers flexibility and productivity. This position follows a hybrid arrangement requiring onsite presence 3–4 days per month at a client or Cognizant office in Grand Rapids, MI
. Working arrangements may evolve based on business or client needs, and expectations will always be communicated transparently. We are committed to supporting work-life balance through a range of wellbeing programs.

• 8–12+ years of IT experience with a strong focus on Application Support / AMS environments.
• Expertise with Manhattan or McLeod Transportation Management System (TMS) applications.
• Ability to thrive in fast-paced, deadline-driven production environments.
• Strong working knowledge of ITIL processes and production support operations.
• Hands-on experience with ticketing tools such as Service Now
  , JIRA
  , or Remedy
  .

• Advanced experience with Manhattan or McLeod TMS applications.
• Proven success managing onsite application support and coordinating with offshore teams.
• Demonstrated ability to execute major incident management, drive RCA, and lead preventive action planning.

We are excited to meet individuals who align with our mission and bring unique perspectives. Even if you do not meet every listed requirement, we encourage you to apply—your transferable skills and diverse experiences matter.

Applications accepted through: February 22, 2026
Annual salary range: $120,000 – $130,000
, based on experience and qualifications.
This role also participates in Cognizant’s discretionary annual incentive program, subject to the terms of applicable plans.

Eligible employees receive:

• Medical, Dental, Vision, and Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) with company contributions
• Short-Term and Long-Term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Note:

Salary, benefits, and compensation details are accurate as of the posting date and may be updated according to applicable law.

Please note this role is not able to offer visa transfer or sponsorship now or in the future.

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