Manager, IT - Executive Support

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Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe.

We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

We are seeking an experienced, adaptable, high-performing professional to lead and oversee Executive Leadership Team (ELT) technology support. The Manager IT, Executive Support provides strategic leadership and hands-on management of day-to-day C-suite technology needs, ensuring a seamless and white-glove experience for executives and their administrative partners.

This role reports to the Senior Manager, End User Computing, and is responsible for managing, mentoring, and developing a team of Executive Support Technicians while maintaining direct engagement with executive stakeholders.

• Lead, manage, and mentor the Executive Leadership Team (ELT) Support Technicians, ensuring service delivery and professional growth
• Provide in-person, high-touch technical support to C-level executives and their Executive Assistants
• Deliver on-site technical support for critical meetings, including Quarterly Earnings Calls, Executive Leadership Team meetings, and Board meetings
• Oversee technology support for executive-level events such as Department Town Halls, global all-hands meetings, and external client meetings
• Travel on short notice to support emergency or high-priority offsite executive meetings as required
• Develop, maintain, and document executive meeting support standards, including room configurations, technical procedures, and best practices
• Act as a trusted technology advisor by staying current with emerging technologies and proactively presenting relevant solutions to executive leadership
• Effectively prioritize and execute tasks in a fast-paced, high-pressure environment with minimal disruption to executive workflows
• Utilize Microsoft Intune to manage executive devices, including application deployment, policies, and device compliance
• Proactively manage executive hardware lifecycle, including upgrades, patches, health checks, and replacement planning
• Ensure daily operational readiness of conference rooms within the Bridgewater corporate office
• Maintain operational technology functionality for the Miami Office, coordinating support as needed

• Bachelor’s degree or diploma in a related field, or equivalent relevant industry experience
• Five years or more of experience providing direct C-level executive support, including Microsoft Teams Meetings, laptop support, Microsoft 365, iOS/iPad OS, and meeting room A/V technologies
• Two years or more of hands-on experience with Microsoft Intune, including application deployment, policies, Autopilot, remediations, OS upgrades, mobile device configurations
• Willingness to travel up to 25% of the time
• Experience supporting end-user device deployment and planning within the healthcare industry is an advantage
• Excellent verbal and written communication skills with the ability to interact confidently at the executive level
• Strong customer-centric mindset with a focus on discretion, professionalism, and responsiveness
• Familiarity with Microsoft 365 Copilot and modern AI-driven productivity tools is preferred
• Certifications in ITIL and/or Microsoft-related platforms are a plus

This position may be available in the…