Senior Technical Consultant – ServiceNow

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.

We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

The Senior Technical Consultant – Service Now is a hands-on technical leader responsible for designing, building, and delivering scalable, secure, and high-quality Service Now solutions across enterprise environments. This role leads technical design and development activities, mentors junior consultants, and partners closely with architects, functional consultants, and stakeholders to translate complex business requirements into robust platform solutions. Deep expertise in Service Now architecture, scripting, integrations, and best practices, the Senior Technical Consultant ensures solution integrity across the full delivery lifecycle—from design and development through deployment and post go live optimization.

The role plays a critical part in technical governance, performance optimization, and continuous platform improvement.

• Role:
  Senior Technical Consultant – Service Now
• Location:
  
  Onsite - Any Persistent office location (Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA)
• Job Type: Full Time

• Lead Service Now various modules build, review designs, and enforce coding/guardrail compliance.
• Design complex integrations (Integration Hub, custom REST), data migrations, and orchestration flows.
• Define scalable and maintainable technical architectures aligned with Service Now best practices.
• Review and validate technical designs, code, and configurations produced by the team.
• Provide technical guidance and decision-making support during complex delivery scenarios.
• Guide teammates on Glide APIs, Script Includes, and security (ACL, scoped apps).
• Own non-functional requirements: performance, logging/telemetry, and resilience.
• Plan upgrades and patching; drive defect triage and root-cause analysis.
• Design and develop advanced Service Now solutions using:
• Business Rules, Script Includes, Client Scripts, UI Policies, ACLs
• Workflows and Flow Designer
• Oversee data migration and transformation using Import Sets and Transform Maps

• Strong understanding of Service Now platform capabilities and release cadence.
• Experience working in Agile/Scrum with solid documentation and collaboration skills.
• Excellent stakeholder communication and problem solving.
• Proficiency with REST/SOAP integrations, MID Server, and common auth (OAuth/SAML).
• Knowledge of ATF, update sets, and instance upgrade best practices.

• CSA
• CAD
• 2 CIS (ITSM/Discovery/Service Mapping/CSM/HRSD/HAM/SAM Pro/Sec Ops/IRM) + Advanced domain certs…