Manager, IT Portfolio & Services

Role Overview

The Manager, IT Portfolio and Services oversees Brother America’s IT project and service portfolio. This role drives portfolio visibility, ensuring alignment between technology initiatives and business priorities, and enables informed decision‑making across the IT organization.

Working closely with IT stakeholders and business leaders, this position manages portfolio reporting, monitors project and service performance, and facilitates governance processes to ensure effective prioritization, resource allocation, and delivery of strategic initiatives.

This position plays a key role in strengthening portfolio management practices by establishing standards, improving reporting and analytics, and driving continuous improvement in portfolio processes, tools, and methodologies. The manager partners with cross‑functional stakeholders to ensure transparency into project health, resource capacity, and overall portfolio performance while enabling the successful delivery of high‑impact technology initiatives.

• Lead the coordination and oversight of the IT project and program portfolio, ensuring data, project records, and reporting remain accurate and current
• Manage the project intake process, ensuring new initiatives meet established governance requirements and align with IT business priorities
• Develop and deliver portfolio dashboards and reporting, providing leadership with insights into portfolio performance, risks, and delivery trends
• Own and continuously improve IT governance processes, templates, and portfolio management tools to drive consistency and transparency across project delivery
• Partner with Project Managers, Product Owners, and Business stakeholders to assess cross‑team dependencies, risks, and impacts across the portfolio
• Analyze trends and performance metrics to inform forecasting, prioritization, and investment decisions

• Resource planning and capacity management across the IT portfolio, ensuring alignment between project demand and available resources
• Monitor resource utilization and identify potential capacity constraints, proactively escalating risks, and recommending mitigation strategies
• Develop and maintain resource planning processes, tools, and KPIs to improve visibility into workforce allocation and project demand
• Ensure compliance with reporting requirements, including coordination of weekly submissions from internal teams and vendors

• Prepare materials for governance forums, track key decisions, and ensure follow‑up on action items
• Monitor and report on key delivery metrics, including project KPIs, risks, issues, and portfolio health indicators
• Oversee project closure activities, ensuring documentation collection and lessons learned summaries are complete
• Contribute to business value management activities by gathering cost, benefit, and performance data
• Build and maintain strong cross‑functional relationships with internal stakeholders to support project alignment and communication

• Manage portfolio financial performance by collecting financial data and updating portfolio financial reports
• Partner with Finance to support financial analysis and forecasting activities
• Oversee contract status and coordinate with Legal and Procurement on documentation needs
• Prepare ad hoc data extracts and analyses as requested by IT leadership
• Contribute to ROI and investment‑related reporting by gathering and organizing relevant data

• Coordinate vendor meetings, including Quarterly Business Reviews
• Monitor vendor performance metrics and contract compliance
• Maintain documentation and reporting related to vendor service delivery

• Bachelor's Degree (or equivalent experience) in Computer Science, Business, Project Management, Business/Administration, Information Technology
• Master's Degree (or equivalent experience) in Project Management, Business/Administration, Information Technology – Preferred

• Minimum 5 years of a combination of experience spanning the following areas:
• Experience in establishing and managing Portfolio Management practices within an IT…