Senior Scrum Master - D365​/Power Platform Delivery

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Location:

Malvern, PA (Greater Philadelphia Area)

Job Summary:

We are seeking an experienced Senior Scrum Master to lead Agile delivery for a high-visibility engagement within the financial services domain. This role will operate within a hybrid Agile environment, supporting a single Scrum team while maintaining delivery accountability and close collaboration with client stakeholders and offshore teams.

The ideal candidate brings strong experience in D365 / Power Platform implementations, along with the ability to guide teams, drive execution, and ensure alignment with business objectives.

Key Responsibilities:

Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives Lead and support a Scrum team, ensuring alignment with sprint goals and delivery commitments

Partner closely with Director-level client stakeholders to ensure transparency and alignment

Drive delivery execution and take ownership of sprint outcomes

Identify and remove impediments to maintain team velocity and performance

Collaborate with Product Owners on backlog prioritization and user story readiness

Track and report Agile metrics such as velocity, burndown, and sprint progress

Support a hybrid Agile delivery model (Scrum combined with enterprise delivery practices)
Work in close coordination with an offshore delivery lead to ensure aligned execution

Required Qualifications:

10+ years of overall IT experience, with at least 5+ years as a Scrum Master Experience supporting Microsoft Dynamics 365 (D365) and/or Power Platform implementations

Hands-on experience is a plus, but not required

Strong experience working in hybrid Agile environments

Demonstrated ability to drive delivery outcomes, not just facilitate ceremonies

Experience working with cross-functional teams (engineering, QA, product, UX)
Strong communication and stakeholder management skills, including interaction with Director-level stakeholders

Experience with Agile tools such as JIRA and/or Azure Dev Ops Preferred

Qualifications:

Experience in CRM and/or Contact Center environments (B2C)
Scrum certifications (CSM, PSM, SAFe Scrum Master)
Experience working in large enterprise environments

Additional Details Supports a single Scrum team Operates in a hybrid Agile model

Requires close collaboration with onsite/offshore teams

Work Authorization Candidates must be authorized to work in the U.S. without current or future sponsorship.

Skills Agile, Scrum, Hybrid Agile, Senior Scrum Master, Delivery Management, D365, Dynamics 365, Power Platform, CRM, Contact Center, B2C, Jira, Azure Dev Ops, Stakeholder Management, Agile Coaching, Sprint Planning The base compensation range for this role in the posted location is: $100,000 - $118,000/ yearly.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation  addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or…