Onsite AV & IT Support Specialist
Job in
Bridgewater, Plymouth County, Massachusetts, 02324, USA
Listed on 2026-06-12
Listing for:
UnifiedCommunications
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview
Title:
Onsite AV & IT Support Specialist
Reports to:
VP & Chief Device Strategist
Core Values:
- Leadership – Lead with transparency, courage and heart
- Agile – Be agile, flexible, and disciplined
- Innovation – Evolve faster than technology
- Curiosity – Explore, learn and share every day
- Excellence – Deliver amazing customer experiences
- Relationship – Build strong, lasting relationships
Role Overview
The Onsite AV & IT Support Specialist will serve as the primary owner of conference room technology at a global brand's Bridgewater, NJ headquarters. Approximately 25 Microsoft Teams Rooms are in scope at the NJ site, with remote coordination responsibility for 50+ rooms at various global locations. The role also includes IT service desk support for general end-user desktop issues as time permits.
ResponsibilitiesPrimary Responsibilities — Conference Room Ownership (~70–80%)
- End-to-end ownership of ~25 Microsoft Teams Rooms at Bridgewater, NJ HQ plus remote support for rooms at remote locations.
- Proactive health and maintenance checks
- Troubleshoot and resolve audio, video, display, Teams Room hardware, software issue and authentication issues
- White-glove executive meeting support - pre-meeting setup, in-room presence for C-suite and high-priority meetings, post-meeting reset and documentation
- Remote support coordination for global office locations
- Jira ticket management — log, track, and close all incidents; escalate complex issues to UC's remote engineering team
- Maintain a room health log and participate in weekly status reporting to UC account manager
Secondary Responsibilities — IT Service Desk (~20–30%)
- Jira ticket triage and resolution for general IT issues
- Active Directory / Microsoft Entra - password resets, account provisioning, basic access management
- Wi-Fi and basic network connectivity troubleshooting
- Microsoft Teams and Zoom end-user support
- Mac support when needed (bonus capability)
Job Type: Full-time
Benefits- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- MTR Hardware: 2 years (Required)
- Corporate Enterprise Environment: 2 years (Required)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×