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Technical Support Engineer
Job in
Bridgewater, Plymouth County, Massachusetts, 02324, USA
Listed on 2026-06-12
Listing for:
Arkhya Tech. Inc.
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Profile
Technical Support Engineer
LocationNew Jersey
Skills & Responsibilities- Knowledge sharing:
Contributing to the knowledge base and sharing insights with the team is an indicator of success - Adaptability and learning:
Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs in a rapidly evolving technical support environment - Strong problem‑solving skills and ability to troubleshoot basic technical issues independently
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical individuals
- Customer‑oriented mindset with a focus on delivering high‑quality customer service
- Familiarity with ticketing systems and knowledge‑base tools is a plus
- Ability to work under pressure in a fast‑paced environment and manage multiple priorities effectively
- Willingness to learn and adapt to new technologies and tools in the banking technology domain
- A minimum of 5+ years of overall experience is required
- Hands‑on experience with tools such as Postman, Kibana, Splunk, and Grafana is required
- Bachelor's degree in computer science, information technology, or a related field
- Experience in banking/payment technologies is a plus
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