Senior Analyst, Salesforce

Location:

Bridgewater | Type of work:
Hybrid

• Collaborate with IT partners and the Global CRM Team to manage operational and functional aspects of Sales Cloud.
• Approve US/Can user licenses and elevate global requests to the Global CRM Manager.
• Reassign tasks on accounts, address user issues and questions across T&HS and Food and Industrial Ingredients (F&II) businesses.
• Own weekly data governance on Accounts, Opportunities, Tasks, etc. through metric tracking processes and required actions.
• Oversee and engage the US/Can Sales Power User Community.

• Lead the resolution of complex technical issues, inquiries, and troubleshooting related to Salesforce for US/Can users.
• Proactively identify and address potential system issues to ensure optimal platform performance.

• Ensure data accuracy and integrity for the US/Can region Sales Cloud instance, implementing robust governance processes aligned with Global CRM Governance.
• Design and build advanced reports and dashboards to extract actionable insights for sales, marketing, customer service, and R&D teams across all US/Can business segments using global reporting frameworks.
• Partner with business stakeholders to translate data insights into strategic decision-making processes.

• Own Sales Cloud user onboarding for new users and refresher training programs to fully utilize features across US/Can functions, with assistance from the Global Salesforce Manager as needed.
• Conduct weekly office hours, bi‑weekly new user training, and monthly Lunch N’ Learns.
• Use MS Teams channels, Q&A sessions, and office hours to drive adoption and enablement for US/Can users.
• Champion a culture of continuous learning within the Salesforce team, staying abreast of the latest updates and best practices.
• Act as a trusted advisor and resource for all US/Can users, fostering a collaborative and efficient Salesforce environment.

• Lead the technical and functional aspects of US/Can‑specific implementations & initiatives.
• Own the “Must Wins” Program for T&HS in US/Can, ensuring successful adoption, implementation, and utilization across the sales teams.
• Engage stakeholders on project requirements, user stories & testing, documentation, and create processes & procedures for best business/Salesforce practices.
• Provide implementation hypercare and additional training requirements.
• Collaborate with the Global CRM Team, Global Salesforce Adoption Team, and IT Partners on system upgrades, custom development projects, and ongoing program enhancements.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in supporting Salesforce or other CRM systems.
• Strong understanding of the Salesforce platform, ideally with Professional Salesforce Certifications (Certified Administrator); not required for hire but expected within 1 year.
• Ability to prioritize tasks and handle multiple inquiries in a fast‑paced environment.
• Exceptional communication and interpersonal skills, able to train and collaborate with diverse teams.
• Proven track record of successfully managing and resolving technical issues related to Salesforce.
• Excellent problem‑solving skills, a proactive approach, and a commitment to continuous learning.
• Demonstrated leadership qualities, including prioritizing, managing multiple projects, and driving results through others.
• Passion for Salesforce and a desire to leverage technology solutions to achieve strategic business goals.

• Strategic, taking responsibility for complex projects from concept to completion, making informed decisions and communicating effectively with key stakeholders.
• Data champion, translating complex data sets into clear and actionable insights for business stakeholders.
• Strong understanding of sales and marketing best practices, connecting Salesforce functionality to tangible business outcomes.
• Continuous learner, staying up‑to‑date on the latest Salesforce advancements and sharing knowledge with others.
• Excellent communication and interpersonal skills, building…