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Major Incident Lead — Onsite SLA Champion
Job in
Bridgewater, Plymouth County, Massachusetts, 02324, USA
Listed on 2026-07-16
Listing for:
Capgemini
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Support, IT Specialist, Systems Administrator
Job Description & How to Apply Below
Capgemini in Warren, NJ is seeking an experienced Major Incident Manager to lead the onshore/offshore incident teams and ensure SLAs are met. You will declare major incidents, coordinate restoration, and monitor cross-client incidents for timely resolution.
The role requires ITIL/ITSM experience, collaboration with SDM/ODM, and proactive continous service improvement to protect client operations.
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