Senior Jira Administrator & Developer; ITSM Specialist
Listed on 2026-07-19
-
IT/Tech
IT Business Analyst, Systems Administrator, IT Consultant, IT Support
Location:
Bartlett, TN or Bridgewater, NJ (On‑Site)
Duration: 12 Months +
We are looking for a Jira Administrator & Developer to manage, scale, and optimize our Atlassian ecosystem, focusing heavily on Jira Service Management (JSM). In this dual role, you will handle both system administration and hands‑on backend development. You will build and maintain enterprise workflows that support our core ITIL processes (Incident, Problem, Change, Asset, and Request Management).
Key ResponsibilitiesServe as the primary admin for Atlassian Cloud/Data Center, managing global settings, user permissions, security, and overall system health.
Design and build JSM service desks aligned with ITIL best practices to optimize Incident, Problem, Change, and Service Request workflows.
Configure and maintain Jira Assets (formerly Insight) to build a clear configuration management database (CMDB) and track system dependencies.
Establish standards for custom fields, screen schemes, workflows, and project templates to prevent system clutter.
Create complex automation rules using native Jira Automation, Script Runner (Groovy), or Forge/Connect APIs.
Design and deploy integrations connecting Jira with third‑party tools like Salesforce, Service Now, monitoring systems, and CI/CD pipelines.
Use Atlassian REST APIs to build secure data pipelines, webhooks, and custom synchronization scripts.
Write and maintain advanced JQL queries, filters, custom dashboards, and data exports for BI tools (e.g., eazyBI, Power BI).
RequiredSkills & Qualifications
10+ years of hands‑on experience as an enterprise‑level Atlassian Administrator and Developer.
Proven experience configuring Jira Service Management (JSM) for IT organizations. Deep understanding of ITIL frameworks (ITIL v4 certification preferred).
Direct experience building Jira Assets schemas, object types, and reference attributes.
Experience managing Jira Cloud, including Atlassian Access, app evaluations, or cloud migrations.
Ability to translate complex, messy business processes into clean, automated Jira workflows.
Preferred QualificationsAtlassian Certified Professional credentials (such as ACP‑100, ACP‑420, or ACP‑620).
Experience migrating teams from other tools (like Service Now or Zendesk) into Jira Service Management.
Familiarity with Agile methodologies (Scrum/Kanban) and connecting Jira Software with JSM.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).