Sr. Manager ServiceNow CMDB & Asset Governance

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life‑threatening diseases. Headquartered in Somerset, New Jersey, we develop advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T‑cell, T‑cell receptor (TCR‑T), and natural killer (NK) cell‑based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting‑edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta‑cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Sr. Manager Service Now CMDB & Asset Governance – Information Technology, Bridgewater, NJ. This critical technical role is responsible for the integrity, accuracy, and governance of the Configuration Management Database (CMDB) and IT Asset Management (ITAM) processes within Legend’s Service Now environment.

This role owns the end‑to‑end CMDB lifecycle, from automated device discovery via Microsoft Intune Graph API integration to CI class governance, hardware asset tracking, and compliance reporting. The ideal candidate brings strong API expertise, deep knowledge of Microsoft Intune and Microsoft Entra , and proven experience maintaining enterprise‑grade CMDB data quality in regulated environments, driving standardized, automated lifecycle processes to reduce manual effort and improve scalability.

• Lead the stabilization and transformation of CMDB and IT Asset Management processes within Service Now, focusing on improving data quality, governing multiple data sources (Discovery, Intune, and manual inputs), and establishing sustainable ownership and lifecycle management.
• Deep knowledge of the CMDB data model, CI class hierarchy, IRE (Identification & Reconciliation Engine), Discovery patterns, probes, sensors, and service mapping, plus experience with CSDM (Common Service Data Model) alignment.
• Own and maintain the Service Now CMDB (Polaris) across all CI classes, compute, network, application, cloud, and mobile – ensuring data accuracy, completeness, and health.
• Administer CMDB identification rules, reconciliation policies, and deduplication logic to prevent duplicate or orphaned CI records.
• Execute and manage Data Manager policies for bulk CI updates, retirement, deletion, and archival.
• Create and maintain CMDB queries, Dynamic CI Groups, and health dashboards for CI class owners, analysts, and management.
• Ensure the CMDB is updated upon successful change implementation and reflects accurate service‑impact data.
• Design, deploy, and manage Service Now MID Server clusters across network segments. Deep knowledge of ECC queue processing, MID Server capabilities (Discovery, Orchestration, Event Management), upgrade procedures, credential stores, and SSL/TLS configuration. Diagnose MID Server connectivity failures, probe timeouts, and ECC queue backlogs independently.
• Build a trusted CMDB & IT Asset Governance foundation that enables reliable operations, decision‑making, and audit readiness.
• Manage the full hardware asset lifecycle, procurement, allocation, assignment, maintenance, and retirement within Service Now ( and _hardware tables).
• Maintain accurate asset records including ownership, financial data, stockroom location, support accountability, and legal entity assignment.
• Govern the three‑tier asset onboarding model used at Legend Biotech:
• Automatic pull from Microsoft Intune (First Preference)
• ESC catalog item‑driven ITAM admin updates (Second Preference)
• Direct CMDB/asset table updates by ITAM admins (Third Preference)
• Manage asset offboarding and state transitions through Service Now SCTASK resolver workflows.
• Proficiency in Microsoft Endpoint Manager / Intune device inventory, compliance policies, and Graph API. Build automated sync…