Solutions Architect; Service

We are seeking a highly skilled professional to partner, collaborate, and develop positive relationships with stakeholders to understand organizational needs in support of our digital strategy, corporate objectives, and major functional objectives. This role involves managing the Service Now platform, performing gap assessments, and driving the execution of a portfolio of projects to support business priorities.

• Perform gap assessments and formulate investment initiatives that align with business priorities.
• Collaborate with the Program Management Office (PMO) to develop roadmaps that reflect corporate priorities and resource balancing.
• Oversee and evolve the Service Now platform, serving as the Solution Architect for all IT-supporting products on the platform.
• Manage demand and drive project execution through effective prioritization, planning, vendor management, and oversight.
• Define and govern process, system, integration, policies, and data architectures for the Service Now ecosystem.
• Apply standard methodologies for defining business capabilities and managing vendors for implementation and ongoing support.
• Establish and lead a center of excellence for the Service Now platform, providing guidance, training, and support.
• Architect and implement integrated and automated processes that ensure platform efficiency and audit readiness.
• Ensure the platform meets 21 CFR Part 11, SOX, and GxP validation requirements, including documentation and audit trail integrity.
• Lead the evaluation and onboarding of new Service Now products and capabilities, conducting build vs. buy assessments.

• 7 years of proven experience leading a Service Now platform or development team with hands-on experience in ITSM, ITOM, and ITAM modules.
• 10 years of progressive responsibility in IT applications, with a minimum of 7 years of experience partnering with multiple business functions.
• 3 years of direct people management experience, including hiring, developing, and retaining technical talent.
• Ability to work in a cross-functional federated model and willingness to roll up sleeves as needed for team success.
• Experience in the Pharmaceutical industry and working in a GxP compliant environment is strongly preferred.

Disclosure:
The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.