IT Program Management Manager

Responsibilities

• Lead the planning, execution, and delivery of a multi-workstream employee experience transformation program.
• Coordinate efforts across IT, HR, Corporate Communications, Procurement, and other business functions.
• Develop and maintain project roadmaps, milestones, risk registers, and communication plans.
• Facilitate executive steering committee meetings, status updates, and stakeholder workshops.
• Drive alignment among technical and non-technical stakeholders while managing competing priorities.
• Partner with business leaders to ensure successful adoption and change management.
• Identify and mitigate risks, dependencies, and roadblocks across the program.
• Ensure project teams remain focused on key deliverables and organizational objectives.
• Translate complex technical concepts into actionable business-focused communications.
• Foster collaboration and accountability across diverse stakeholder groups.
• Support go-live planning, rollout activities, user adoption efforts, and post-implementation hypercare.

• 7+ years of Project or Program Management experience leading enterprise-wide initiatives.
• Proven experience managing large, complex, cross-functional programs involving multiple stakeholder groups.
• Experience managing Enterprise Self-Service platform, Employee Experience (EX) or Digital Workplace integration initiatives.
• Demonstrated ability to influence stakeholders without direct authority.
• Highly versed in Agile Delivery environments
• Ability to build relationships quickly and effectively navigate various personality types and organizational dynamics.
• Experience facilitating discussions with both technical and business audiences.
• Strong executive presence with exceptional verbal and written communication skills.
• Strong problem-solving, organizational, and decision-making abilities.

• Pharmaceutical or Life Sciences industry experience
• Workvivo implementation experience.
• Service Now Employee Center Pro experience.
• Corporate intranet modernization or employee communications platform experience.
• Experience partnering with HR, Internal Communications, or Employee Engagement teams.
• Experience supporting enterprise technology transformation programs.

Project Management, Service Now

Bachelors or higher

Pay ranges between 95-105/hr based on experience