Manager, Event Operations & Venue Technology

When you join Met Life’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments.

In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards?

The Manager, Event Operations & Venue Technology is responsible for leading the operational strategy, service delivery, and day-to-day support model for Met Life's premier event spaces across 200 Park Avenue, Warren, NJ, and Whippany, NJ. This role ensures Met Life leaders and business partners have reliable, high-quality events and production support for critical communications, executive meetings, hybrid events, and enterprise broadcasts.

This is an exciting opportunity to lead a multi-site event operations team, standardize how high-visibility events are supported, strengthen venue readiness, and help shape the future of event technology across key Met Life locations.

• Lead a team of event technology professionals supporting town halls, hybrid events,earnings calls,board meetings,and other high-visibility business communications.
• Create a consistent, inclusive, collaborative, and customer-focused operating model that enables reliable event support across 200 Park Avenue, Warren, NJ, and Whippany, NJ.
• Oversee operational readiness for event spaces, collaboration technology, production workflows, staffing coverage, escalation paths, and service quality across supported sites.
• Overseecriticalevents, including planning, technical coordination, on-site execution,issue escalation, and post-event continuous improvement plans.
• Develop standardized procedures, runbooks, training plans, metrics, and technology lifecycle recommendations that improve reliability, scalability, and team competency.
• Coordinate with Multimedia Engineering, Networking, and Collaboration to ensure that all event technology is fit for purpose, cutting edge, and improving attendee experiences.

• Demonstrated people leadership experience with the ability to coach, develop, prioritize, and guide technical teams in a high-visibility service environment.
• Strong knowledge of corporate event operations, hybrid meeting production, venue technology support, and live event delivery for enterprise audiences.
• Working knowledge of collaboration and production technologies such as Microsoft Teams Rooms, Teams Town Hall or similar live event platforms, video production switchers, digital audio systems, video conferencing codecs, and streaming workflows.
• Ability to work under pressure, make sound decisions during live events, communicate clearly with senior stakeholders, and manage multiple priorities across multiple sites.
• Strong stakeholder management, operational planning, documentation, and cross-functional coordination skills.

• 8+ years of experience in corporate live events, multimedia production, venue technology, broadcast operations, collaboration technology, or related enterprise technology support.
• Experience managing event operations across multiple facilities, corporate campuses, or flagship event venues.
• Experience supporting C-suite executives, board meetings, quarterly earnings calls, leadership broadcasts, or other highly visible enterprise communications.
• CTS, CTS-D, CTS-I, PMP, ITIL, or equivalent industry certification.
• Experience working with vendors, managed service providers, system integrators, workplace services, corporate communications, and technology engineering teams.
• Familiarity with AV-over-IP, vMix, video codecs, production switchers, digital audio consoles, broadcast routing, streaming platforms, and enterprise collaboration environments.

The expected…