Chief Customer Care & Technical Support Leader — Americas
Job in
Bridgewater, Plymouth County, Massachusetts, 02324, USA
Listed on 2026-09-08
Listing for:
Brother USA
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Brother USA is seeking an accomplished executive to lead Customer Care and Technical Support across the Americas. The VP will define strategy, unify regional operations, and drive a scalable, best-in-class support ecosystem spanning on-shore, near-shore, and offshore teams.
The role includes transforming the customer experience through digital tools, AI, analytics, and a data-driven approach, with broad accountability for service quality, loyalty, and revenue impact.
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