Desktop Specialist; Onsite at Bridge Water
Job in
Bridgewater, Plymouth County, Massachusetts, 02324, USA
Listed on 2026-09-13
Listing for:
Headway Tek Inc
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Job Description EUC/AV Engineer
Role
Title:
EUC/AV Engineer Deskside, Endpoint & Collaboration Support
Location: Bridge Water,NJ(Onsite)
C2C or W2
Experience : 3-7 years
Engagement Type: Managed Services / Site Support
Work Model: Hybrid / Onsite support
Experience Level: Engineer / Support Specialist
Role SummaryThe EUC/AV Engineer will provide onsite and remote support for end-user devices, collaboration tools, AV rooms, joiner/mover/leaver activities, asset management, and Service Now ticket handling for end users.
Key Responsibilities End User Computing & Deskside Support- Provide deskside support for Windows/macOS devices, peripherals, printers, mobile devices, and Microsoft 365 applications.
- Troubleshoot incidents, fulfil service requests, support VIP users, and maintain accurate Service Now updates.
- Support remote diagnosis, software installation, patch verification, Intune actions, and ticket closure.
- Build, image, enroll, deploy, refresh, recover, and decommission end-user devices.
- Maintain accurate asset tagging, handover, CMDB updates, reconciliation, and disposal support.
- Prepare devices and peripherals for joiners, support movers, collect assets from leavers, and update asset records.
- Perform meeting room readiness checks and troubleshoot Teams/Zoom Rooms, AV devices, displays, cameras, microphones, and control panels.
- Track assets, update CMDB records, support inventory validation, audits, and operational reporting.
- Follow ITIL-aligned processes, meet SLA expectations, identify recurring issues, and contribute to knowledge articles and service improvements.
- 5 7 years of experience in deskside, EUC, endpoint, or field support.
- ITIL, Microsoft 365, endpoint, desktop support, or AV certifications preferred.
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