Client Services Consultant

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of Met Life’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and work forces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences.

Join us and be part of an organization committed to supporting customers when they need us most.

The Client Services Consultant is responsible for account management for one or more of our National Account Customers across the Mid-Atlantic This is an exciting opportunity to contribute to growing and protecting our customer base. A position with a strong purpose to make a difference each day for our customers and their employees. Work with Account Executives and partners across the entire Met Life infrastructure through implementation and daily service delivery.

• Manage National Account clients end-to-end, from implementation through ongoing service delivery across multiple product lines (Disability & Leaves, Life Insurance, and Dental)
• Serve as the primary point of contact, building strong client relationships and ensuring high-quality customer experience
• Oversee and coordinate account and project activities, ensuring timely execution and alignment with client expectations
• Prioritize and manage multiple responsibilities effectively, demonstrating strong organizational and time management skills
• Collaborate cross-functionally to deliver seamless service and support for client needs

• College Degree is required
• Relevant Work experience in customer service, account management, project management
• Some relevant experience in relationship management
• Ability to effectively manage competing priorities
• Experience with Microsoft Office and AI enabled tools

• Customer centric, Problem solver, critical thinker, team player
• Insurance Industry experience

The expected salary range for this position is $62,100 - $82,800. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

For more information regarding Met Life’s U.S. benefits.

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, Met Life, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

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