Assistant Director, Student Accounts

Institution Overview

Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits southeastern Massachusetts, the Commonwealth, and the world. Accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement, all aimed at transforming lives and improving the human condition.

The mission of the Department of Student Accounts is to process all student tuition and fee charges, administer the collection of those charges, and disburse funds that may be owed to all students regardless of race. Successful candidates will work with colleagues to meet the mission of the Department in serving and supporting a racially and ethnically diverse campus community.

The Assistant Director of Student Accounts assists in the monitoring of all Student Accounts Office (SAO) receivables and collections activities at Bridgewater State University (BSU). Assists in the management of all SAO functions including student billing/tuition and fee assessment, cashiering, disbursement of federal, state, and BSU financial aid and scholarship programs, and timely request of student refunds. Monitors and manages delinquent collection balances, manages third‑party vendors/billings, and reconciles several SAO‑related financial activities.

Provides leadership and oversight to the department staff, and is responsible for ensuring high‑quality customer service, assisting in the development and implementation of policies and procedures, and maintaining regulatory compliance. Occasional evening and/or weekend work is required during peak times.

The Assistant Director works under the direct supervision of the Director of Student Accounts and Associate Director of Student Accounts.

Exercises supervision of various non‑professional personnel in Student Accounts, serving as the first line supervisor for non‑professional staff.

This is a 12‑month, exempt, APA unit position and is subject to the terms of that union agreement.

Standard Schedule – 8:45 AM to 5:00 PM, Monday through Friday. Evening and weekend activities may be required to support events and campus activities outside business hours.