Laboratory Technician

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations.

American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Upkeep of the laboratory environment, including but not limited to routine tasks such as, cleaning/storage of glassware, reagent preparation, Cl2 checks, water system checks, balance checks,
temperature checks and sample disposal. Provide laboratory support for chemical and/or microbiological testing of water and/or wastewater samples for customers and employees. Prioritize and regulate work schedule to meet overall goals and objectives of the lab.

• Conduct routine and non-routine testing utilizing various wet chemistry methods and microbiological testing. Prepare and test samples according to prescribed methods, within properholding times and laboratory goals.
• Ensure and certify that data quality meets regulatory requirements. Understand and follow all QA/QC protocols to ensure all data meets EPA and NJ DEP accrediting authority standards and certified laboratory standards.
• Enhance customer satisfaction. Cultivate productive customer relationships with internal customers and business partners. Work to inform both internal and external customers of issues related to water quality promptly after a problem has been discovered.
• Enhance performance and safety within the laboratory by promoting a positive team environment. Cross train in all areas of laboratory operations to develop proficiency in all laboratory functions.
• Inventory and maintain laboratory supplies in sufficient quantities to maintain laboratory operations at all times.
• Pick up samples from water company facilities as required.
• Prepare sample kits/coolers for use by company employees on a daily basis.
• Ensure samples are received and are in compliance with Chain of Custody (CoC) procedures.
• Maintain quality control charts/records for laboratory equipment as required.
• Data entry and use of company business platforms such as SAP, LIMS and Microsoft Office products.
• Available to work during regular and emergent situations.
• Other responsibilities as assigned.

Must have basic knowledge of:

• Basic chemistry and biological testing techniques.
• Laboratory QA/QC protocols/programs.
• EPA,…