Group Manager - Client Services

Infosys is seeking a Group Manager
- Client Services for its Media and Entertainment vertical

Infosys is seeking a Group Manager
- Client Services for its Media and Entertainment vertical. In this role, the individual will be responsible for driving strategic account growth, executive client relationships, and large-deal pursuits across a portfolio of Media & Entertainment accounts. The role will partner with Client Partners, Delivery Leaders, and industry stakeholders to accelerate revenue growth, expand wallet share, drive transformation programs, and position Infosys as a trusted strategic partner.

The person will review sales plans and pipelines, support the unit BDMs by providing resources and navigating accounts to identify varied kinds of deals, build internal consensus and priority, and actively drive pursuits for larger proposals. The leader will also support and review proposal preparation, outcomes, and account plans by Client Partners, and provide support in account operations on a need basis or during escalations.

Ensure account growth is achieved as per plan by reviewing strategy, helping position Infosys strategically, and strengthening its role as a trusted partner within assigned accounts. Usually, the Group Client Partner leads a portfolio of $100M+.

• Client relationship management and business development: manage client relationships, build a portfolio up to $100M+, own the opportunity management cycle:
  Prospect-Evaluate-Propose-Close
• Own revenue growth, profitability, and client satisfaction targets across a portfolio exceeding $100M.
• Lead large transformational pursuits, contract negotiations, and executive-level client engagements.
• Drive account mining initiatives to expand Infosys' footprint across business units, services, and technology domains.
• Client delivery assurance: collaborate with delivery, consulting, and practice leadership teams to ensure successful execution, value realization, operational excellence, and achievement of client business outcomes.
• Account planning and governance: develop and execute comprehensive account strategies covering executive stakeholder mapping, opportunity identification, pricing strategy, competitive positioning, risk management, and long-term growth objectives.
• Advise clients on business transformation initiatives involving AI, data, cloud modernization, customer experience, and digital operating models.
• Identify and shape strategic opportunities aligned with client business priorities and emerging industry trends.

The media and entertainment industry is the digital fabric of our society, creating incredible value for increasingly digital-native customers.

Amid unprecedented disruption, increasing complexity of processes, systems and partnerships, organizations must continue to evolve to deliver value and opportunity to all the societies they serve.

This means enabling the creation of compelling content, enhanced broadcast and streaming services, the provision of deep insights during live sports and high-quality customer experiences that delight across a diverse set of devices and form factors.

The industry is undergoing rapid transformation driven by generative AI, hyper-personalization, cloud-native platforms, direct-to-consumer business models, advertising technology evolution, and the convergence of media, gaming, telecommunications, and technology ecosystems.

Breaking down barriers is about increasing choice for customers, in the face of new challenges, to surpass their expectations and create incredible new products, services and experiences.

To stand apart from the competition, organizations must harness the value of their digital transformations, overcome complexity, and generate new capabilities to drive growth h an ever-evolving network of people, processes, systems, and partnerships to manage, it’s essential to find a deeply experienced ecosystem integrator to help connect everything.

Infosys helps Media and Entertainment organizations accelerate transformation through AI-first services, cloud modernization, data and analytics, digital engineering, customer experience,…