Client Partner ​/ Engagement Manager Hi-Tech

Join Infosys as an Engagement Manager, Client Services in our Hi-Tech Industry Segment and become a trusted advisor to some of the world's most innovative technology and engineering-led organizations. In this strategic leadership role, you will be responsible for growing and managing a multimillion-dollar portfolio, building executive-level relationships, identifying transformational opportunities, and driving business growth across a broad spectrum of technology and consulting services.

Working closely with Senior Client Partners and Group Managers, you will own account strategy and help clients accelerate their digital transformation journey.

• Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle:
  Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Conduct research, market intelligence, competitor analysis, client presentations, estimation efforts, proposal development, and contract negotiations
• Collaborate with the Delivery Manager to address all people or infrastructure-related issues that may be affecting delivery quality and client satisfaction
• Balance different projects running for the client that may involve multiple delivery managers or horizontal competency units’ resources
• Develop executive relationships across IT, Engineering, Product Development, Manufacturing, Operations, Supply Chain, and Digital Transformation organizations
• Identify and lead opportunities around Digital Engineering, Product Engineering, Intelligent Manufacturing, Smart Factory, Supply Chain Transformation, Cloud, Data & AI, ERP Modernization, Infrastructure, and Cybersecurity services
• Take Go-to-Market solutions to accounts within the account scope and drive revenues from business unit-sponsored solutions and strategic offerings
• Work closely with Consulting, Industry Principals, Solutions Leaders, and Delivery Teams to build customized transformation roadmaps and solution pitches for target accounts
• Build an Account Plan for the account scope detailing executive relationships, opportunity pipeline, revenue targets, competitive positioning, potential risks, and growth strategies
• Drive wallet-share expansion through cross-selling and upselling of Infosys service lines and industry solutions
• Pricing decisions within the scope of the Master Services Agreement
• Pre-sales proposal support for new business development opportunities both within and outside the account scope
• Provide necessary inputs for building future alliances, industry partnerships, and strategic market opportunities

Infosys partners with leading semiconductor, electronics, industrial technology, and engineering-driven enterprises to accelerate digital transformation, intelligent operations, product innovation, manufacturing excellence, and supply chain modernization. Leveraging deep industry expertise and global delivery capabilities, Infosys helps clients modernize technology landscapes, enhance operational resilience, optimize engineering processes, and unlock new business value through cloud, data, AI, automation, cybersecurity, and enterprise platforms.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales, relationship management, and account management experience
• Significant business development and project management experience
• Experience working with clients in the Semiconductor, Electronics, Hi-Tech Manufacturing, Industrial Technology, Product Engineering, or related sectors
• Strong understanding of manufacturing operations, product engineering environments, supply chain ecosystems, and enterprise technology transformation…