Account Manager; Manufacturing

Client Overview:

Our client is a mid-sized, growth-oriented manufacturer specializing in high-quality products for industrial and commercial customers across North America. With a strong focus on precision, reliability, and customer service, they partner with OEMs and distributors in industries such as automotive, aerospace, consumer goods, and industrial equipment. Their culture values collaboration, continuous improvement, and long-term customer relationships. They are currently looking to add a Account Manager (Manufacturing) to their team.

$60k - $70k plus performance-based incentives/commission

The Account Manager (Manufacturing) will be responsible for managing and growing a portfolio of key manufacturing customers. This role focuses on strengthening customer relationships, understanding technical and operational needs, coordinating with internal teams (Engineering, Production, Logistics), and driving revenue growth. The ideal candidate has B2B account management experience in a manufacturing or industrial environment and is comfortable working with technical products and production timelines.

• Serve as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and retention.
• Develop a deep understanding of customer requirements, applications, and production schedules to anticipate needs and identify opportunities.
• Prepare quotes, proposals, and pricing in coordination with Sales Leadership and Finance.
• Collaborate with internal teams (Engineering, Production, Quality, and Logistics) to ensure timely order fulfillment and resolve issues.
• Monitor order status, lead times, and inventory levels; proactively communicate updates to customers.
• Analyze sales data and account performance to identify growth opportunities and risks.
• Conduct regular business reviews with key accounts to discuss performance, forecasts, and new opportunities.
• Support new product introductions and customer onboarding activities.
• Maintain accurate CRM records, including contacts, activities, opportunities, and forecasts.
• Participate in trade shows, customer visits, and onsite meetings as needed.
• Assist in resolving customer complaints and quality issues in partnership with the Quality and Operations teams.

• 3+ years of B2B account management, customer service, or sales experience, preferably in manufacturing, industrial, or related sectors.
• Strong understanding of manufacturing processes, lead times, and supply chain considerations.
• Proven ability to manage multiple accounts and projects in a fast-paced environment.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical skills with the ability to interpret sales and operational data.
• Proficiency with CRM systems (e.g., Salesforce, Hub Spot) and Microsoft Office (Excel, Word, PowerPoint).
• High attention to detail and strong organizational skills.
• Ability to travel to customer sites and company locations as needed (up to 20%).

• Experience with OEM, distributor, or industrial accounts.
• Familiarity with reading technical drawings, specifications, or bills of materials (BOMs).
• Experience working with ERP systems (e.g., SAP, Oracle, Epicor).
• Prior involvement in continuous improvement or lean manufacturing initiatives.

• Bachelor’s degree in Business, Marketing, Industrial Engineering, Supply Chain, or a related field is preferred.
• Equivalent combination of education and relevant experience will be considered.

• Competitive base salary plus performance-based incentives/commission.
• Medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• 401(K) with company match.
• Paid time off and company holidays.
• Professional development and training opportunities.
• Stable, growth-oriented work environment with opportunities for career advancement.