Intern - Client Services

Description

Come discover what our employees already know: work here matters everywhere. At Syneos Health, we're growing and evolving, which means you'll have endless opportunities to collaborate with passionate experts around the world and build your dream career.

As a part of our team, you'll help us deliver results for a rewarding reason - we improve patients' lives around the world. Because to us, a patient isn't just a number, they're our family, friends, and neighbors.

Who we are

We bring together the best clinical and commercial minds to create a better and faster way to get medicines into the hands of patients who need it most. We're a global biopharmaceutical solutions company that was built with the purpose to achieve one goal: shortening the distance from lab to life. Learn more about Syneos Health.

Our Summer Internship Program

An internship with us gives you the opportunity to work side by side with passionate problem solvers on powerful and fulfilling work. Our collaborative culture inspires you to learn from the expertise surrounding you and to share your own knowledge and experience with colleagues. You'll be asked to speak up and challenge the status quo - you have a voice and will be encouraged to use it.

Additionally, over the summer, there will be opportunities to participate in events just for our interns: social events with other interns, career development workshops, community service projects, and networking with senior leaders - just to name a few!

This Opportunity

The US Deployment Solutions Client Services team is seeking a summer intern to join us to work on improving our internal communications. In this role you will work closely with the SVP Commercial Operations

This summer, the CS team will welcome an intern to support the design, training, and implementation of a new Ways of Working (WOW) framework for our top accounts.

Our WoW document will provide a standard operational blueprint that will be implemented across all accounts. Its purpose is to create clarity, consistency, and alignment between Client Services, cross functional partners, and our clients. Each WoW document provides a concise, topline summary of how an account operates and what "good" looks like. This initiative is a high visibility, cross functional effort that will shape how we collaborate with clients and drive consistency across our most strategic relationships.

Key Responsibilities

• Partner with CS leadership to identify and prioritize the accounts that will adopt the Ways of Working framework first.
• Support the design and rollout of training
  , including preparing materials, coordinating sessions, and helping drive adoption across teams.
• Assist with governance design
  , ensuring the Ways of Working document remains a living, evolving asset.
• Host or support office hours to help teams understand and apply the framework.
• Prepare updates and insights for our biweekly Raise the Bar governance meetings.
• Develop project artifacts
  , including status reports, templates, and communication materials.

Your Skills & Expertise We are seeking someone who is interested in a challenge! Our summer project is run by three "Type A" senior leaders who have high expectations but love to make challenging projects fun. We need someone who has an inquisitive mind, is not easily intimidated, likes asking questions, is a skilled writer, and while we will provide significant guidance and air cover - you need to be able to work independently.

Skills You'll Strengthen:

• Business writing and communication Crafting clear, concise, and professional materials for leadership and client facing teams.
• Relationship building Working closely with CS leaders, CS account teams, and cross functional partners.
• Strategic thinking Understanding how operational frameworks influence client outcomes and internal alignment.
• Project coordination Managing timelines, tracking progress, and supporting structured governance.

Additional Role Elements:
Exposure to Senior Leadership: you'll regularly interact with directors and SVPs, comfort with executive communication or a willingness to grow quickly in that area is important.
Ambiguity Is Part of the Work
: this initiative is evolving in real time. The intern should be comfortable working with incomplete information, proactively asking clarifying questions, and helping bring structure to openended problems. A Process Oriented Mindset Matters: much of the work involves designing repeatable processes, governance structures, and documentation. Attention to detail and a practical approach will be valuable.
Change Management Is a Core Theme: this isn't just about creating a document; it is about helping teams adopt new behaviors. Candidates should be interested in:

• how adults learn,
• how organizations adopt new practices,
• and how to drive alignment across diverse stakeholders.

Professionalism and Confidentiality: because the work touches top accounts and leadership discussions, the intern will need to handle sensitive information with maturity and…