Senior Specialist, Export

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview

The Senior Specialist, Export processes orders and supports international export accounts in Latin America/Canada for both internal and external customers by serving as the subject matter expert for the Export team. The role provides exceptional customer service by satisfying any specific customer requirements and ensuring the timely release of shipments and arrivals to final destinations. Orders are processed in SAP by reviewing inventory availability, keeping close communication and follow-up with internal and external stakeholders.

This role prepares complete and accurate export documentation, complying with US Customs export laws and internal controls. The position reports on key metrics and participates in departmental planning as well as any system/process enhancements. The Senior Specialist, Export ensures that import/export operations are executed as per required specifications, reviewing the appropriate SOPs as needed, and keeping the management team informed of any issues.

This role will serve as a team member coach for the export specialists, including, but not limited to direct training, as well as serving as a supportive partner in handling issue escalations.

Order Processing & Administration

• • Process orders for export accounts in Latin America/Canada, including but not limited to the following tasks: accurate order entry, preparation of export documentation, coordinating shipments with warehouses, forwarding agents, processing returns/claims/adjustments, and providing proof of deliveries
  • Ensure that orders are allocated and processed on a timely manner upon allocation approvals and receipt of payment
  • Research and resolve customer and supplier issues
  • Partner internally with Finance teams to resolve credit issues or tax exemption guidance
  • Create and oversee billings for direct shipments from Brother factories to customers
  • Submit requests for credit and debit for shipment errors
  • Work with Technical Support on any overseas Quality Inspection shipment (QI order) and Customer Service for training machines/accessories to the overseas call centers
  • Collaborate with National Operations team on Shipment Incident Reports to identify root cause
  • Provide training and support to export specialists and team as needed

Customer Service/Communication

• • Perform daily communication with internal and external stakeholders (e.g. customers, sales reps, warehouses, forwarding agents, internal departments) and maintain a strong relationship with customer accounts
  • Ensure communications are provided to customers in a timely fashion including but not limited to weekly back-order availability and export documentation
  • Provide excellent customer service,…