Customer Service Returns Associate

Customer Service Returns Associate

We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently.

Responsibilities:

• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.
• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.
• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.
• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.
• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.
• Track inventory-related return activity and help ensure product movements are documented correctly across departments.
• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.