Event Coordinator, Entertainment & Gaming

Event Coordinator

The purpose of an Event Coordinator is to support both internal and external customers as it relates to Event Coordination; to work with Sales, hotel operational departments and third party food and beverage outlets to ensure consistent, high level service throughout pre-event, event and post-event phases of the group.

Essential Duties and Responsibilities:

• Assist in tracking Events revenue.
• Finalize and distribute Banquet Event Orders (BEOs) for all events within the 10-day forecast to internal departments. (Group Billing)
• Distribute Daily Events reports to ensure effective communication across departments.
• Answer phones and route Events sales inquiries to the appropriate Sales Manager.
• Create and communicate event resumes for small group bookings.
• Ensure that reader boards are updated daily with current event space information.
• Maintaining the Group Transportation Log and communicating with carrier
• Processing Marriott Bonvoy Points and eBonus Points
• Producing breakfast and dinner vouchers as well as menu cards
• Assist the Events team with promotional mailings, file maintenance, and organizing sales materials.
• Follow up on special banquet event arrangements from Director, to ensure compliance.
• Maintains regular attendance, is consistently on time and observes prescribed work, break and meal periods in compliance with standards
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code
• Performs any other duties as requested by supervisor.

Desired Competencies, Work Skills, and Knowledge:

• Experience with Marriott FSPMS is required
• Additional experience with CI/TY is required
• Strong knowledge of Microsoft Excel is preferred.
• Must be detail oriented with a focus on accuracy, timeliness and thoroughness

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers.
• Associate demonstrates acceptable PRODUCTIVITY standards
• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently in a specific time.
• Associate demonstrates excellent CUSTOMER SERVICE SKILLS
• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high-quality service to both internal and external customers.
• Solicits customer feedback to improve service.
• Associate demonstrates INITIATIVE
• Asks for and offers help when needed.
• Includes appropriate people in decision-making.
• Associate demonstrates ACCOUNTABILITY for their job performance
• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up.

Education and Experience Requirements:

• A high school diploma or general education degree (GED); and/or experience in a hotel or a related field preferred.
• At least 2 to 3 years of progressive experience in a hotel or related field preferred.
• College course work in a related field helpful.

Qualifications:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to interpret and perform basic math functions.
• Must be able to work with and understand financial information and data.
• Computer knowledge required.
• Excellent knowledge of MS Office programs required.

Work Environment:

• Indoor work environment - 5 days a week onsite.
• Minimal to moderate noise levels consistent with hotel environment

Physical Demands:

• During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
• Physical Activity:
  Flexible and long hours sometimes required. Sedentary work – Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to life, carry, push, pull or otherwise move objects.

Full-Time Position, Benefits start the 1st of the month after 30 days of employment.

This company is an equal opportunity employer.