M365 Engineer - Onsite

IT M365 Service Delivery Principal

The IT M365 Service Delivery Principal role oversees a number of key functions within the IT Enterprise Services department that enable the delivery of a high-quality service to end users, and ensures Service Support and Service Delivery processes are in place to meet business needs. This position is an engineering role and requires that you establish, support, and expand M365 offerings within the Unified Communication Service Delivery team and achieve those expectations to a high standard.

The position is responsible for ensuring that value is added connecting technology, security and the business value of Microsoft 365 domain or service area.

This role will primarily focus on the engineering functions of Microsoft O365 Cloud Services Operations, Design, Governance, and Roadmap Strategies.

JOB RESPONSIBILITIES:

• Responsible for ensuring the highest level of service availability and efficiency as benchmarked against industry standards and consistent with enterprise goals and constraints.
• Maintain high performing operational service support functions for support of operational "Run" activities for
• Responsible for engineering compliance, security, and effective delivery of the O365 Services throughout Regeneron.
• Develop and document the build/operations specifications for any new or existing M365 services and related core components.
• Engineer monitoring, control, and support of the service; ensuring systems, methodologies and procedures are in place and followed.
• Assist the Service Delivery Team in providing engineering services and support in operational projects and develop a strong understanding of projects impacting the M365 environment and ensuring service impact is minimized and agreed.
• Be accountable for the quality of the M365 engineering service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Participate and lead architectural discussions, make recommendations for Service improvements, and ensure actions are followed through to completion in a timely manner.
• As required provide regular and accurate management reporting on IT O365 Services.
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between department.

Unified Communications and

Collaboration:

• Provide engineering direction for Microsoft O365 products with specialized skills in Exchange, Azure, One Drive, One Note, SharePoint, Teams, and Skype.
• Experience with Microsoft Cloud Solutions design, and operations is a must.
• Strong knowledge of at least one programming or scripting language (like Power Shell, Python, etc.).
• Hands-on experience with the implementation of Azure Information Protection is expected.
• Experience in M365 Security Administration/MS-500 or similar is preferred.
• Provide engineering direction for Email, SMTP, Anti Spam, Antimalware, Anti Phishing, and Data Leak Prevention filtering services.
• Hands-on experience with Office 365, and Azure Information Protection is a must.
• Experience in cyber security with hands-on experience with M365/O365 technologies is a must.
• In-depth knowledge and experience in configuring M365 security features including AIP, DLP, ATP, IAM/RBAC, and SIEM is a must.
• Responsible for the Level 3 day-to-day delivery of the service to the business as expressed in the Statement of Work.
• Maintain oversight as to the health of the environment with the Service Provider and escalate any service issues to the Service Delivery Team.
• Work with the Service Owners and Service Delivery Team to deliver any newly requested services.
• Prepare or assist in the preparation of any presentations with regards to the service including the gathering and the preparation of data.

You will be successful in this role if you have:

Education

• Bachelor's degree in the field of computer science, information systems, computer engineering or 5+ years of relevant work experience.
• Bachelor's degree in technology management field or 5+ years of relevant work experience.

Experience

• 5-7 years in the role of delivering IT services to business or consumers with a minimum of 5 years of relevant work experience of large scale outsourced managed services.
• Deep knowledge of Microsoft 365 Infrastructure technologies, data center, server, virtualization, storage, and disaster recovery/business continuity.
• Demonstrated skills in Microsoft O365 products with specialized skills in Exchange, Azure, One Drive, Teams, One Note, SharePoint, and Skype.
• Demonstrated skills in SMTP email relay, Anti Spam, Anti Malware, Anti Phishing, and Data Leak Prevention filtering services.
• Service Management or Engineering Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
• Proven track record of delivering complex infrastructure engineering projects.
• Experience designing and developing highly available…