Billing & Collections Manager

Description

We are looking for an experienced Billing & Collections Manager to join an insurance organization in Bridgewater, New Jersey, in a contract capacity with the potential for a permanent role. This position will lead a distributed team supporting complex billing, credit, and cash application activities across multinational operations while strengthening consistency, controls, and service delivery. The role is well suited for a leader who can improve workflows, guide process design for new product offerings, and use reporting insights to enhance billing and collections performance.

This role will be onsite in Bridgewater 4 days a week. Prior experience in the insurance industry is required.

Responsibilities:

- Lead and develop a team of five analyst-level direct reports while providing direction to 7-9 offshore team members aligned to U.S. business hours.

- Oversee end-to-end commercial billing, collections, and cash receipts activities across multinational accounts within an insurance environment.

- Create and refine scalable billing and collections procedures to support the launch of new multinational products and services.

- Evaluate current workflows, identify efficiency opportunities, and implement automation solutions that reduce manual effort and improve accuracy.

- Review commercial credit matters and make informed approval decisions in line with company policies and risk guidelines.

- Establish performance metrics, monitor operational results, and use reporting tools such as Power BI to deliver actionable business insights.

- Partner with internal stakeholders to resolve billing discrepancies, accelerate collections, and improve customer account outcomes.

- Maintain strong operational controls and documentation to support compliance, consistency, and high-quality financial processing.

Requirements

- Experience leading commercial billing and collections functions, including responsibility for team management.

- Background in commercial credit, including evaluating accounts and approving credit decisions.

- Must have Knowledge of insurance industry and broader commercial insurance operations.

- Experience managing multinational billing and cash receipt processes.

- Ability to lead both onshore and offshore teams in a fast-paced operational environment.

- Proficiency with Power BI and using data to monitor trends, performance, and process effectiveness.

- Strong process improvement skills, including designing workflows and introducing automation solutions.

- Willingness to work on-site in Bridgewater, New Jersey, four days per week.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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