Billing & Collections Manager

Billing & Collections Manager

We are looking for an experienced Billing & Collections Manager to join an insurance organization in Bridgewater, New Jersey, in a contract capacity with the potential for a permanent role. This position will lead a distributed team supporting complex billing, credit, and cash application activities across multinational operations while strengthening consistency, controls, and service delivery. The role is well suited for a leader who can improve workflows, guide process design for new product offerings, and use reporting insights to enhance billing and collections performance.

This role will be onsite in Bridgewater four days a week. Prior experience in the insurance industry is required.

Responsibilities:

• Lead and develop a team of five analyst-level direct reports while providing direction to 7-9 offshore team members aligned to U.S. business hours.

• Oversee end-to-end commercial billing, collections, and cash receipts activities across multinational accounts within an insurance environment.

• Create and refine scalable billing and collections procedures to support the launch of new multinational products and services.

• Evaluate current workflows, identify efficiency opportunities, and implement automation solutions that reduce manual effort and improve accuracy.

• Review commercial credit matters and make informed approval decisions in line with company policies and risk guidelines.

• Establish performance metrics, monitor operational results, and use reporting tools such as Power BI to deliver actionable business insights.

• Partner with internal stakeholders to resolve billing discrepancies, accelerate collections, and improve customer account outcomes.

• Maintain strong operational controls and documentation to support compliance, consistency, and high-quality financial processing.