Manager, Key Account Sales, Retail & E-Commerce

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview

The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts, drives sales through inventory and promo management, and positions new products to drive net new revenue opportunities. This role focuses on the following product categories: printers, multi-function devices, standalone scanners, labelers, and their corollary consumables and accessories.

This position manages a defined sales quota and predominantly focuses on selling to and engaging their customers. Additionally, this role works closely with the product and channel marketing teams to promote consistent messaging and execute on division strategies. This role is expected to be on-site, which includes in-person client visits, and may require up to 60% travel.

Account Management, Selling, & Customer Engagement

• • Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans
  • Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind
  • Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more

Advertising & Promotional Strategy

• • Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans
  • Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more

Special Projects & Initiatives

• • Coordinate/support special projects for the Sales teams and customers, as governed by the greatest needs at the time, including, but not limited to:
    Drive cross-functional collaboration toward placement of non-divisional SKUs;
    Manage inventory planning and communications for remanufactured machine stock

Demand Planning & Forecasting

• • Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, & product availability
  • Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise

Administration & Reporting

• • Complete monthly reports, provide competitive updates, and escalate issues to management
  • Attend and actively participate in meetings with manager, team, division, and others as scheduled
  • Stay up to date on current market trends and business applications

Education:

• Bachelor's Degree (or…