Commercial O&M Technician Manager

Technician Manager - Job Description

Position Title:

Technician Manager [Region] USCI

Job Classification:
Field Operations Management

Hiring Range

FLSA Status:
Exempt (some time in field)

Provisional Period: 3 Months

Department: DG - USCI

Assignment Category:
Regular, Full-Time, Salaried

Region: [Region]

Job Type: Manager

Percent of Effort: 100%

Job Description

Summary:

The Technician Manager USCI (TM) is responsible for supporting and managing technician's training, evaluation and growth within the assigned region to bolster regional processes. The TM will support and assist the Regional Operations Manager (RM) to perpetuate the refinement of regional operations and technician performance. The role is to foster growth of Level 1 and Level 2 technicians in order to develop into Level 3 technicians by training and constructive feedback.

Daily assessments of the technicians are accomplished by reviewing field reports and highlighting strengths and areas needing improvement. Facilitate the process of onboarding new technicians and providing technicians with proper resources to complete jobs assigned. Coordinate with Environment, Health & Safety (EHS) on any safety trainings, PPE Requirements and incident reporting with technicians. Support Technician Manager and administer technical support with technicians on site as needed.

Other duties as assigned.

Comparable Positions:
Technician Manager Residential

Job Duties

Key Accountability:
Provide Technical Support

Duty Statements:
Maintain close communications with lower experienced technicians to provide guidance and mentorship on resolutions when advice and direction is needed in the field. Motivate learning lessons and lessen repetition of the provided guidance. Prepare technicians for success in order to lessen the needs for technical support.

Percentage of Time: 50%

Key Accountability:
Grading Field Reports

Duty Statements:
Review that each field report is completed and submitted within 24hrs from scheduled end date/time of dispatch. Evaluate each field report for efficiencies in work performed, report details, technician pairings, technical aptitude, and scope of work completion.

Percentage of Time: 20%

Key Accountability:
Evaluate Technician Progress

Duty Statements:
Strategize the progression of technicians to guarantee their growth in progression of technician level. Provide as needed daily/weekly/monthly/quarterly/annual feedback to the technician and Regional Manager. Generate constructive feedback to the technicians to facilitate the path of progression. Assess technicians properly to authorize timely promotions and solidify the technical expertise in the region.

Percentage of Time: 15%

Key Accountability:
Coordinate Training Requirements

Duty Statements:
Coordinate technical course specific trainings for technicians through training services. Identify safety re-training needs and consult with EHS to see the training is completed.

Percentage of Time: 10%

Key Accountability:
Facilitate Onboarding

Duty Statements:
Prepare new hires with their tools, PPE, trainings, and vehicle. All central services are to be coordinated for assistance in onboarding. Recruit new technicians with the guidance of the Regional Manager.

Percentage of Time: 5%

Performance Standards

Key Accountability:
Grading Field Reports

Duty Statements:
Review each field report for completion

Evaluate efficiencies in work performance

Assess technician pairings

Observe level of technical aptitude

Validate scope of work completion

Performance Standards:
Review of field reports require full understanding of the scope of work and the required deliverables

Must be experienced to find inefficiencies in work performance and be able to relay improvement strategies

Ability to have high level of technical aptitude to teach technicians' when more skills are needed

Knowledge of field reporting app(s) and work order management system is imperative

Key Accountability:
Provide Technical Support

Duty Statements:
Maintain close communications with all technicians

Provide guidance and resolutions

Provide technical advice and direction

Motivate learning lessons

Prepare technicians for success

Performance Standards:
Must be available to answer phone calls/texts/emails from technicians as much as possible

Ability to work well with technicians is essential

Knowledge of company services offered is required to be at a high level of expertise

Key Accountability:
Evaluate Technician Progress

Duty Statements:
Strategize the progression of technicians

Provide constant feedback to the technician

Facilitate the path of progression

Assess technicians

Performance Standards:
Must understand how to track progression with HRAbility to speak well and improve the technician's performance

Must be proactive to provide timely feedback

Be able to compose clear written messages to describe evaluations

Key Accountability:
Coordinate Training Requirements

Duty Statements:
Coordinate technical course specific trainings

Identify safety re-training needs

Consult with EHS to see the training is…