Senior ServiceNow Developer, Enterprise Workflow & Integrations

Senior Service Now Developer, Enterprise Workflow & Integrations

We are seeking an experienced professional to design, build, configure, and support scalable enterprise workflows and integrations across Procurement, Finance, HR, Employee Center, and other enterprise service domains. This role is based in the vibrant community of Bridgewater, NJ, offering a dynamic and collaborative work environment.

This position combines deep Service Now platform expertise with integration, automation, and AI capabilities to modernize employee and business processes while enabling secure, scalable, and supportable enterprise solutions. The ideal candidate will have experience developing workflow-centric solutions that span Service Now, Oracle Fusion Cloud ERP, Workday, and other enterprise applications while leveraging AI-powered capabilities such as Now Assist, AI Search, Virtual Agent, Moveworks, and IBM watsonx.

• Design, configure, and support enterprise workflows across Procurement, Finance, HR, Employee Center, HRSD, Service Catalog, Employee Portal, and case/request management.
• Develop and maintain Catalog Items, Record Producers, Flows, Approvals, Notifications, Forms, Portal Components, Business Rules, Client Scripts, UI Policies, and ACLs.
• Configure solutions using a platform-first and configuration-first approach, minimizing unnecessary customization and technical debt.
• Build scalable request and case management solutions that improve employee and business experiences.

• Design and implement secure, scalable integrations between Service Now, Oracle Fusion Cloud ERP, Workday, and other enterprise platforms using Integration Hub, Integration Spokes, REST/SOAP APIs, MID Servers, and event-driven integration patterns.
• Develop and support bidirectional integrations involving Suppliers and Vendor Data, Employees and Worker Information, General Ledger Accounts, Approval Hierarchies, and Procurement and Finance Transactions.
• Ensure accurate data mapping, transformation, synchronization, monitoring, reconciliation, and exception handling across systems.
• Extend and customize Integration Hub Spokes while maintaining supportable and reusable integration patterns.
• Familiar with Service Now tables/columns and how to extend them.

• Leverage Service Now AI capabilities including Now Assist, AI Search, Virtual Agent, Predictive Intelligence, and Generative AI Features.
• Integrate adjacent AI and conversational platforms such as Moveworks, IBM watsonx, and Enterprise AI orchestration services.
• Develop AI-enabled workflows that support enterprise AI orchestration patterns that span multiple enterprise platforms and services.

• Develop scalable solutions using JavaScript, Glide APIs, Scripted REST APIs Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, and Data Transformations.
• Design, build, configure, extend, test, deploy, and support Service Now applications and integrations.
• Participate in technical design reviews, code reviews, architecture discussions, and solution planning.

• Support application lifecycle management including code promotion and source control.
• Investigate and resolve production issues, performance bottlenecks, integration failures, and platform defects.
• Conduct root cause analysis and implement preventive improvements.

• Partner with business stakeholders across Procurement, Finance, HR, and Shared Services.
• Collaborate with business analysts, product owners, architects, and development teams.
• Coordinate with external partners and vendors including IBM, Oracle, Workday, and AMS providers.
• Create and maintain Technical Design Documents, Runbooks, Support Procedures, Knowledge Articles, and Operational Documentation.

• 6 years of Service Now development experience.
• 5 years of enterprise integration experience using Integration Hub, REST/SOAP APIs, Web Services, MID Servers, and Integration Spokes.
• 4 years of strong experience developing enterprise workflows, service catalog solutions, portals, and case/request management applications.
• 4 years of strong understanding of Procurement, Source-to-Pay (S2P), Finance, HR, and Employee Service processes.
• 3 years of experience working with Oracle Fusion Cloud ERP and/or Workday integrations.
• 4 years of Proficiency with JavaScript, Service Now Development Frameworks, JSON/XML Processing, and API Security (OAuth2, Certificates, API Keys).

• Hands-on experience with Service Now AI capabilities including Predictive Intelligence, AI Search, Generative AI Features, and Now Assist.
• Experience with conversational AI, workflow orchestration, and intelligent service delivery.
• Experience integrating AI capabilities into enterprise workflow automation is strongly preferred.
• Exposure to Moveworks, IBM watsonx, or comparable enterprise AI platforms is highly desirable.

• Building a scalable and sustainable Service Now foundation for enterprise workflow automation.
• Delivering secure, supportable, and high-quality…