General Manager

Overview

As the General Manager, you will play a crucial role in overseeing the daily operations, ensuring exceptional customer service, and leading a team of 20-25 young staff members. Your responsibilities will include staff management, inventory control, customer engagement, and maintaining a positive work environment. This role requires effective leadership skills, strong organizational abilities, and a passion for creating a delightful customer experience in a fun and lively setting.

• Supervise a small team of staff members, providing guidance and support.
• Foster a positive and inclusive work environment, encouraging teamwork and professional development.

• Ensure excellent customer service by setting and maintaining high standards for product quality, presentation, and customer interactions.
• Address customer inquiries, concerns, and feedback promptly and professionally.

• Oversee day-to-day operations, including opening and closing procedures, cash handling, and ensuring cleanliness and organization.
• Monitor inventory levels, place orders, and manage stock to prevent shortages or excess.

• Ensure that all products meet quality standards and are prepared according to established recipes.
• Conduct regular quality checks and cleanings on ice cream machines and equipment.

• Provide ongoing training to staff on customer service, product knowledge, and operational procedures.
• Identify and nurture talent within the team for potential advancement.

• Proven experience in a managerial role, preferably in the food service or retail industry.
• Strong leadership and communication skills, with the ability to motivate and inspire a young team.
• Ability to work in a fast-paced and dynamic environment.
• Excellent organizational and multitasking abilities.
• Flexibility to work evenings, weekends, and holidays.
• Food handling and safety certification is a plus.
• Available to work 40 to 50 hours per week
• Reliable transportation
• 2 or more years experience in restaurant or management
• This job description is a general guide and may be adjusted based on the specific needs of the employer and the ice cream shop.
• 18 years of age and up