Senior Banking Associate

Job Title and Location

Senior Banking Associate – Monday to Friday, 8:45 AM – 5:45 PM at our Branch located at 80 East 800 South, Brigham, UT.

• Support consumer and business lending processes by assisting with intake, documentation, servicing requests, and loan‑related inquiries.
• Support specialized account types, including IRAs, trusts, HSAs, and other complex or fiduciary account relationships, including distributions where permitted.
• Provide operational and servicing support for specialty deposit services, including Intra Fi and Sweep accounts.
• Support and service foreign exchange transactions, ensuring accuracy, compliance, and timely processing.
• Actively manage and develop a deposit book of business ($100,000–$250,000), conducting regular outreach to strengthen relationships and support retention and growth.
• Serve as an escalation point for complex or higher‑risk client issues requiring advanced product or policy knowledge.
• Partner with branch leadership and internal specialists to resolve non‑routine or sensitive cases.
• Maintain advanced knowledge of applicable products, procedures, and regulatory requirements relevant to assigned services.
• Guide clients through complex or sensitive matters with clear expectations and timely, transparent communication, ensuring confidence and understanding at every step.
• Serve as a subject‑matter resource, guiding associates through transactions, policy interpretation, and advanced servicing scenarios.
• Provide ongoing coaching and feedback to support onboarding, strengthen technical skills, and reinforce service, compliance, and risk standards.
• Model strong service, compliance, and operational standards to strengthen overall branch performance.
• Support branch performance, client retention, and operational consistency while strengthening the Bank’s reputation and presence in the community through expertise and collaboration.

Education

High school diploma or equivalent required.

Experience & Requirements

• Three or more years of banking or financial services experience required.
• Demonstrated experience supporting lending or specialized servicing functions.
• Proven ability to independently manage complex client issues.
• Strong judgment, attention to detail, and ability to influence outcomes without direct authority.
• Experience with coaching and developing team members.
• Ability to work independently with minimal supervision.
• Must be at least 18 years of age.

• Competitive pay and benefits, including medical, dental and vision plans.
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met).
• 12 paid bank holidays plus paid time off, including paid parental leave.
• Volunteering opportunities to make a difference in the communities where you work and live.
• Awards and recognition to celebrate you and your colleagues for living the bank's values.

* The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.