Players Club Representative Trainer - Casino Sales & Marketing

Job Summary

The Players Club Lead Representative is responsible for the execution of all Players Club Representative duties and assisting the Players Club Supervisor.

• Perform all tasks and duties of the Players Club Representative as needed.
• Participate in special events as requested.
• Stand in as acting Supervisor when necessary; this includes, but is not limited to:
  • Checking, correcting and signing off on closing log paperwork.
  • Execute all drawings and promotions and assure they are conducted in accordance with company policies, procedures, rules and regulations.
  • Oversee all operations of the Players Club to ensure excellent customer service.
  • Ensure all problem situations with guests or team members are resolved quickly and efficiently.
  • Maintain a clean, safe and hazard free work environment. Maintain inventory of supplies needed at the Players Club.
  • Inform PC Supervisor, Manager or Director of any critical information. Communicate information to PC staff as directed by the PC Supervisor, Manager or Director.
  • Must be fully informed of all company policies and procedures and execute those procedures as instituted and directed.
  • Stay consistently informed of all casino promotions and events and communicate the correct information to guests and team members.
  • Ensure that all promotional paperwork is completed and filed accordingly.
  • Perform other duties as assigned and directed.
  • Ensure total guest satisfaction and a positive guest experience.

• High School Diploma or GED, College Degree preferred; or an equivalent combination of education and/or work experience.
• Previous customer service experience, telemarketing or retail sales experience preferred.
• Applicant must be able to work flexible schedule to include evenings, weekend, and holidays.
• Must possess excellent interpersonal skills.
• Must be able to take direction well and communicate effectively to employees.
• Must have positive attitude and promote team work.
• Must possess ability to make sound decisions.
• Must be able to work under pressure and handle customer inquiries in a courteous and professional manner.
• Typing skills required with a minimum of at least 25 words per minute.
• Previous computer experience required including data entry.
• Must be proficient in Microsoft Office.

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise, and constant exposure to general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast‑paced, often crowded and noisy.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen