Front Desk Receptionist Job Brighton area,Colorado USA,Administrative/Clerical

Front Desk Receptionist – Brighton

Location:Brighton, Colorado
Employment Type:Full-Time
Department:Clinic Operations
Company:Power Health Colorado (PHCO)

Position Summary

Power Health Colorado is seeking a
high-performing, professional, and highly organized Front Desk Receptionist
for our Brighton clinic.

The Front Desk is the first and last impression our patients have of PHCO. This position is much more than answering phones and checking patients in. The person in this role is responsible for
owning the patient experience, maintaining schedule integrity, supporting clinic flow, and ensuring every patient receives a professional and welcoming experience from arrival through checkout.

We are looking for someone who is confident, proactive, dependable, and comfortable taking ownership of a busy medical office.

Key Responsibilities Patient Experience

Greet and acknowledge every patient immediately upon arrival.
Create a welcoming, professional, and positive environment at all times.
Build rapport with patients rather than relying on generic or transactional interactions.
Communicate delays, scheduling changes, and next steps clearly and professionally.
Protect patient confidentiality and maintain HIPAA standards.
Handle patient concerns professionally and elevate issues appropriately.

Scheduling & Clinic Flow

Manage provider and therapy schedules throughout the day.
Monitor arrivals, late patients, cancellations, and no-shows.
Communicate continuously with clinical staff to maintain efficient patient flow.
Identify schedule gaps and proactively work to fill available appointments.
Schedule follow-up appointments according to the patient's plan of care.
Ensure patients leave the clinic with their next appropriate appointment scheduled.
Maintain accurate demographic, insurance, attorney, Workers' Compensation, and case information.

Phones & Communication

Answer incoming calls promptly, professionally, and with a positive tone.
Assist patients with scheduling, rescheduling, directions, general questions, and appropriate routing.
Document messages accurately and ensure they reach the appropriate team member.
Return assigned calls and follow up on outstanding patient communication.
Monitor voicemail and other assigned communication channels.
Avoid unnecessary transfers by resolving appropriate requests at the Front Desk whenever possible.

Check-In & Checkout

Complete patient check-in accurately and efficiently.
Verify required patient and case information.
Ensure required forms, signatures, identification, and documentation are completed.
Collect applicable payments when required.
Complete checkout and schedule future appointments.
Review upcoming appointments with patients before they leave.
Ensure incomplete administrative items are resolved or appropriately escalated.

Schedule Optimization

Monitor upcoming schedules for openings and opportunities.
Contact patients to fill cancellations and open appointment times.
Assist with reminder and confirmation calls.
Help reduce preventable no-shows and same-day cancellations.
Identify patients who are falling out of their recommended treatment schedule and communicate appropriately with the clinical or case management team.

Clinic Operations

Maintain an organized and professional Front Desk and waiting area.
Coordinate closely with Medical Assistants, providers, rehabilitation staff, Case Management, and leadership.
Identify operational problems before they negatively impact the patient experience.
Assist with administrative projects and clinic initiatives as assigned.
Maintain accurate documentation within PHCO systems.
Support other PHCO locations or departments when operationally necessary.

Performance Expectations & KPIs

This position is accountable for measurable clinic performance, including:

Patient Acknowledgment:100% of arriving patients promptly greeted
Phone Performance:Calls answered promptly and professionally
Checkout Completion:100% of applicable patients offered/scheduled for their next appointment before leaving
Scheduling Accuracy:Accurate appointment type, provider, location, and timing
Patient Information Accuracy:Complete and accurate demographic/case information
No-Show & Cancellation…