Customer Service Associate

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

• Regularly meet with sales lead to receive the newest service and product knowledge
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Follow scripts when managing challenging customer issues and escalation to the appropriate party when needed
• Organizing and overseeing all marketing events
• Speaking in front of a group of up to 40 people while conducting our marketing workshops
• Conducting one-on-one meetings with potential new clients and closing the sale
• Being the face of the firm and ensuring all prospects and clients are greeted warmly and receive top‑notch customer service
• Handling incoming cold calls and registering prospects for workshops
• Directing all other incoming calls and making post‑workshop follow‑up calls
• Serving as a notary and witness for client document signings

• High school diploma, G.E.D. or equivalent
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Previous work in a customer‑facing position
• You find it easy and enjoyable to speak to people, whether one‑on‑one or in a group setting
• You are a clear and concise communicator
• You have experience in sales conversions
• You are a rapid learner and not afraid to jump right in
• You excel at continuously reassessing and reprioritizing tasks effectively
• You are adept at problem‑solving and work well under pressure

$20 - $26 hourly