Fleet Manager​/Dispatcher Weekends

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We're seeking Weekend Fleet Managers / Dispatchers for our Brighton, CO location. This is a full time weekend shift with the opportunity for overtime. The hours are
- Friday-Sunday:
Days 6am-6pm or Overnights6pm-6am (3-12hour shifts) and the additional 4+ hours can be made up in the week.

The Fleet Manager is the liaison between customers and the field technicians. Create and track the Work Order and dispatch a technician. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.

• Answer incoming phone calls, create WOs and dispatch technician in a timely and friendly manner.
• Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)
• Prepare, open, maintain and close repair orders.
• Write up customer’s vehicle problems accurately and clearly on repair order.
• Refer to service history, inspect vehicle, and recommend additional services needed.
  * Provide customer a complete and accurate written quote for repair to include repair time line.
• Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work.
• Explain work and all charges to Customer
• Maintains high customer satisfaction standards
• Maintain follow-up program on service repairs done and additional items found in need of repair.
• Handle customer inquiries on the phone
• Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.

• High school diploma or GED.
• Some College
  - Degree not required.
• Fleet Management / Dispatching / Scheduling Experience a plus
• Proficient in Windows, Office:
  Word, Excel, Outlook, Website navigation
• Must be able to multi-task
• Must have effective listening and communication skills in order to assist customers professionally in person or by phone.
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
• Must be able to work weekends, and holidays