Representative, Customer Service​/HelpDesk, Customer Service Rep

Position: Representative I Experience
At the YMCA, we believe that strengthening community starts with you. We’re looking for a warm, energetic Experience Representative who loves connecting with people, creating a welcoming atmosphere, and helping every member feel like they belong.

About the Role As an Experience Representative, you’ll be the first friendly face our members see when they walk through the door. You’ll support the Y’s mission by building genuine relationships, answering questions, and helping members find the programs and resources that best fit their goals.

What You’ll DoGreet and engage with members, guests, and community visitors in a caring and inclusive way.

Provide information about membership options, programs, and services.

Handle member check-ins, program and membership inquiries.

Support membership growth through outreach, tours, and positive member experiences.

Work closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all.

What You BringA genuine passion for people and community connection.

Strong communication and customer service skills.

Ability to multitask in a busy environment while staying positive and composed.

Comfort using basic computer systems for member accounts.

Prior customer service or front desk experience is a plus — but we’ll provide training!

Why Join the Y?

Free YMCA membership for you (and often your household!)Opportunities for growth and learning in a supportive, values-driven  part of a mission-focused team making a real impact in your community.

Our Values in Action Every day, we practice Caring, Honesty, Respect, and Responsibility — because at the Y, we don’t just welcome members; we welcome neighbors, families, and friends.

Ready to make a difference every day?

Apply today and help us build a stronger, healthier community — together.

POSITION SUMMARY Under the direction of the Experience Director, the Representative will be point of contact for prospective new members, current members and guests. The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA.

The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.OUR PATHFor 150 years, the YMCA of Metro Denver has been more than a place - it is a movement that lifts spirit, mind and body for all. Our direction is clear:
Elevate Lives and Rise Together. Grounded by our mission and strengthened by the global YMCA movement we will elevate our people, purpose, partnerships and promise.

ESSENTIAL FUNCTIONSInterdepartmental collaboration to ensure facility/programs are meeting member’s needs

Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member

Conducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests

Assists Experience Director with member phone calls, emails, surveys and marketing efforts

Assists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs

Circulates throughout the building to ensure safety of users and security of building

May act as manager on duty if assigned

Carry out daily tasks related directly to the position’s scope and responsibilityWORK ENVIRONMENT & PHYSICAL DEMANDS Physical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions

Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

Frequently required to sit, reach and must be able to move around the work environment

Occasionally lift and/or move up to 20 pounds

Specific vision abilities required by this job…