Legal Recovery Specialist

Spanish‑Speaking Candidates Preferred

Applicants who are fluent in Spanish are strongly preferred.

Manage all functions related to over payment recovery and collections for public assistance programs. Primary responsibilities include conducting fraud determinations, processing benefit and claim adjustments, posting and reconciling payments, and executing collection actions in accordance with state criteria and legal requirements. The role supports legal proceedings through detailed case analysis, document preparation, and court testimony, and serves as the main contact for client, agency, and finance inquiries.

The position ensures the accuracy, integrity, and compliance of all collection activities and supports audits and administrative processes as assigned.

• Assess cash EBT fraud reports and issue approval or denial decisions.
• Complete related CBMS and CHATS data entry for cash EBT fraud determinations.
• Process benefit removals from EBT accounts due to client requests or administrative errors and apply removed benefits to the appropriate over payment claims.
• Review and process cancellations for over payment claims established in error.
• Manage all incoming calls regarding recovery and collection matters.
• Conduct manual reviews of over payment claims to determine eligibility for compromise based on state criteria.
• Review kiosk and online payment reports and post payments to the appropriate over payment claims in CBMS and CHATS.
• Serve as the primary point of contact for the finance team to ensure accurate payment posting and resolution of payment issues, including NSF checks, returned checks, and refunds.
• Review and manage sponsor reimbursement claim reports and initiate claim suspensions.
• Audit tax intercept reports and make all necessary updates.
• Process repayment agreements, upload them to the workflow system, and enter all details accurately in CBMS and CHATS.
• Assist with state audits by making required adjustments to over payment claims and coordinating with finance to ensure timely refunds.
• Maintain the integrity and accuracy of accounts receivable systems. Reconcile and adjust case records daily for accurate billing, reporting, and collections.
• Identify accounts with the greatest collection potential and determine appropriate collection methods. Evaluate uncollectible accounts (e.g., bankruptcy, age, location) and execute actions such as garnishments, interrogatories, levies, wage assignments, and tax interceptions.
• Prepare garnishment forms necessary for motions, orders, liens, writs of garnishment, wage assignments, and other debt‑collection actions. Follow through to ensure receipt of payment or completion of next steps.
• Review and analyze assistance histories, Department of Labor records, DMV records, credit bureau reports, and other data to determine suitability for civil court action.
• Collaborate with attorneys to interpret, defend, and prepare testimony on individual cases. Testify in county/district court and bankruptcy court proceedings regarding claim validity, amount due, applicable regulations, and collection methods. Prepare timely proofs of claim to ensure collection.
• Draft, edit, and issue correspondence and form letters to debtors, attorneys, agencies, businesses, and courts. Conduct discreet inquiries with collateral contacts to gather information or locate individuals.
• Complete civil action referral documents for litigation and testify in civil court regarding claim validity.

• Provide in‑person support to walk‑in clients regarding recovery and collections issues.
• Update claim status to reflect intentional program violations based on waivers or hearing outcomes.
• Document all actions in CBMS and CHATS.
• Provide coverage for Program Integrity Administrative Assistant duties as needed.
• Perform other related duties as assigned.

• Knowledge of collection techniques and applicable laws to ensure legal and accurate performance.
• Advanced interviewing skills to gather information from clients, employers, courts, and others.
• Accounting skills to verify the accuracy of debts and maintain the integrity…