Compliance Specialist III - Grievance Coordinator

This position is open to current Colorado residents only.

Please note:
This recruitment may be used to fill multiple vacancies.

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Remote.

Predominantly telework with a minimum of one in-person meeting a month. This is subject to change due to the BHA’s need.

8-5 Monday through Friday

CDHSCareers

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

This position is located within the Behavioral Health Administration (BHA), which is responsible for policy development, service provision and coordination, program monitoring and evaluation, and administrative oversight for the public behavioral health system. The BHA funds, supports, and monitors numerous mental health and substance abuse community programs and providers; reviews and designates the State’s 27-65 providers; and licenses substance use disorder service providers, Controlled Substance Licensing, Recovery Support Services Organizations, and Eating Disorder Recovery.

The BHA executes the State’s federal responsibilities as the State Mental Health Authority and the State Substance Abuse Authority for the purposes of administering federal mental health and substance abuse block grant funds.

Additionally, the BHA leads and promotes the State’s behavioral health priorities, ensures that behavioral health services respond to communities' changing needs, monitors State and local data, and continuously evaluates State efforts. In collaboration with other state agencies, the BHA is responsible for delivering behavioral health services in Colorado. It provides a streamlined, efficient approach to support quality care while minimizing the burden on providers, allowing them to focus on service delivery.

The BHA is responsible for behavioral health policy development and effective collaboration with cross-sector partners working in and around the behavioral health system and along the continuum from prevention to treatment and recovery. The BHA works in partnership with State agencies to reduce bureaucracy and fragmentation.

This position sits within the Quality and Standards Division (Division) within BHA and reports directly to the Grievances and Enforcement Manager. The Division oversees the licensing and designation activities on behalf of the BHA and receives and investigates grievances submitted to the BHA through complaints and critical incident reporting.

This position has been designed and designated remote

This role is a fully operational professional and serves as a peer position to the other Division coordination staff at the Compliance Specialist III level. Operating independently, this position performs professional compliance work by determining compliance with laws, regulations, and quality standards administered by the state. This position will also be a key contributor to the unit’s ongoing evolution of the processes for receiving, distributing, and ensuring completion of tracking for Critical Incident Reports (CIRs) and complaints/grievances submitted to BHA and the Quality and Standards Division.

Provides customer service and technical support to complainants and CIR submitters. Provides support to CIR, complaint/grievance, investigation, and license audit processes, including, but not limited to, requesting records, collaborating with other coordination and Division staff, scheduling meetings, and assisting with written correspondence. Assists in gathering data to be included in reports and projects. This position is responsible for reviewing background check information for owners and managers of licensees and prospective licensees and…