LOA​/ADA Specialist

Job Title

What Success Looks Like In This Job

Under guidance from the Benefits Manager and Benefits/LOA/ADA Administrator, perform a variety of professional and technical work involved in the administration of the Adams County benefit programs, early retiree/Medicare programs, leave of absence and accommodations (ADAAA and religious). A successful team member will be able to take initiative, communicate effectively, manage ambiguity and complexity, and make effective decisions, while building trust with Adams County employees and managers

Complete day-to-day administration of all benefit programs to ensure compliance with regulations and plan provisions (including, but not limited to - assisting employees, vendor communication, invoice reconciliation, drafting of communication materials, plan document review, etc.).

Act as main point of contact for employee questions, problem resolution, file feed monitoring, data entry.

Assist the Benefits Manager and Benefits-LOA-ADA Administrator with open enrollment and project implementations.

Complete administration and case management of leave of absence (FMLA, all applicable state/local leaves, Adams County policies) and accommodations (ADAAA and religious)). This includes but is not limited to – being the subject matter expert and providing information and consulting to managers and employees, using judgement and knowledge to properly manage each case based on the unique circumstances of that case, timecard entry, benefit plan management.

Provide exceptional service to all customers.

Creating and delivering presentations.

Continual improvement of and documentation of benefit programs and processes.

Continual self-education on governmental regulations and practices that effect benefits, leave of absence and accommodations (ADAAA and religious).

Act as back-up for other team members when they are not available and assist others with their workload when needed.

Train other team members when needed.

Performs other duties and responsibilities as assigned.

Must have working, practical knowledge of:

Current principles and practices of human resources administration.

Current principles and practices benefit administration including benefit plans, options and programs.

Interpreting, understanding and expert knowledge of pertinent federal, state and local laws, regulations and ordinances (including but not limited to - FMLA, ADAAA, PWFA, HFWA).

Utilizing Microsoft Office at a level of intermediate proficiency.

Operating all office equipment required to perform essential functions.

Must have the following skills and abilities and be able to perform them accurately, proficiently and independently:

Take initiative, be action-oriented, identify and seize new opportunities and readily take on new challenges.

Communicate effectively through clear, concise written and oral communication. Present (either in person or via remote means) in an articulate, clear and professional manner.

Intermediate level of proficiency in HRIS/payroll systems (UKG preferred).

Have a customer-focused mindset and establish, maintain, and foster positive and harmonious working relationships with co-workers, customers, partners, and employees.

Instill trust with our customers by following through on commitments, showing consistency, and maintaining confidentiality.

Manage ambiguity in working with change and effectively handling problems constructively. Maintain a calm and productive demeanor when challenges arise.

Manage complex situations through analysis, acquiring data from multiple sources, uncovering the root cause of the situation, and understanding risks and benefits from the necessary action to address the problem.

Effectively make sound…