IT Infrastructure Engineer I, II, III

Description United Power is seeking an IT Infrastructure Engineer who sees end-user computing as a strategic platform. You understand that modern device management, built on cloud identity, zero-trust principles, and intelligent automation, is how organizations enable their workforce while actually reducing complexity. You're excited about the architectural shift from domain-joined workstations to Intune-managed endpoints deployed through Autopilot, and you recognize both the technical innovation and the operational change that makes it real.

You're equally at home reasoning through Group Policy and SCCM as you are thinking about self-service, user enablement, and the human side of transitioning to new tooling.

This role sits at the intersection of EUC, cloud infrastructure, and cybersecurity. As part of the IT Infrastructure team, you'll work with Azure, servers, and VDI platforms while engaging closely with our security function to ensure defense is built into every layer—because you understand that modern infrastructure is only as strong as its architectural integrity. Above all, you bring vision about what's possible, paired with the patience and communication skills to bring others along.

Position Purpose and Objectives:

As an IT Infrastructure Engineer, you support the cooperative’s vision and mission by providing reliable, high-performing IT infrastructure and services across the organization, including the OT environment. Reporting to the VP of IT Infrastructure and Operations, you are responsible for progressing, maintaining, and supporting IT & OT hyper-converged infrastructures, public cloud infrastructure, cybersecurity technologies & practices, implementing the disaster recovery program, and participating in assigned projects.

This position works with a diverse range of technologies across the focus areas of hybrid cloud infrastructure, network engineering, end user computing engineering, identity and access management, and systems administration. This is a hybrid position, primarily remote, but will require on-site work at any United Power location with little notice.

Your contributions will directly impact the organization’s success, ensuring the stability, performance, and security of IT and OT infrastructures while delivering an excellent end-user and member experience.

Essential Functions and Responsibilities:

• Engages in planning, design, implementation, administration and support activities for infrastructure technologies, integrations, cybersecurity, and disaster recovery across the focus areas of:
• End User Computing Engineering
• Identity and Access Management
• Systems Administration
• Collaborates with vendors and managed service providers for the administration of infrastructure technologies and incident resolution.
• Documents designs, implementations, standards, and changes, and provides knowledge transfer to the IT team to ensure familiarity with the infrastructure environment.
• Applies and suggests improvements to standards, practices, and procedures for delivering infrastructure services.
• Proactively researches and recommends new technologies, tools, and approaches in each focus area to drive continuous improvement and innovation aligned with current and future business needs.
• Supports end-user experience by handling and documenting incidents and service requests related to infrastructure technologies in the ITSM platform.
• Participates in a cross-discipline team to perform regular cybersecurity functions, including review, discussion, and remediation of alerts, threats, and vulnerabilities.
• Engages in cyber incident response planning and functions and provides backup coverage for key cyber functions.
• Maintains working familiarity with all business functions, processes, systems, and aspects of the United Power technology environment.
• Ensures compliance with security policies, baselines, and best practices in the design, implementation, and maintenance of IT infrastructure and services.
• Creates, expands and maintains professional and productive working relationships with peers and stakeholders. Works collaboratively with colleagues and fosters a spirit of cooperation in the workplace.
• Communicates unresolved or highly visible issues to IT department leadership.
• Participates in a 24/7 on-call schedule within the department.
• Performs other such duties as may be requested or assigned to fulfill the needs of United Power in the interest of good management practice.

Progression and Proficiency:

The IT Infrastructure Engineer class series consists of four positions: IT Infrastructure Engineer I, II, & III positions in the IT Infrastructure Engineer class series are flexibly staffed and based on demonstrating proficiency across the core skills and identified focus areas.

Proficiency levels are defined as:

• Novice

Focus Area:
Hybrid cloud infrastructure

Hybrid cloud infrastructure combines on-premises hyper-converged solutions and public cloud resources to create a flexible and scalable computing environment.

Network…